Demo

Technical Support Representative

Kidde Global Solutions
Bradenton, FL Full Time
POSTED ON 3/26/2025
AVAILABLE BEFORE 4/24/2025
Job Description

As North America’s #1 home fire safety brand, Kidde's mission is to provide solutions that protect people and property from the effects of fire and its related hazards. For more than 100 years, people have relied on Kidde to deliver superior fire detection and suppression.

About

About this role:

This position is for the role of Technical Support Representative at Edwards. In this role you will be responsible for all aspects of providing technical support to Edwards’ customers and business partners.

Key Responsibilities

  • Provide technical support via telephone, email, or chat.
  • Follow predefined procedures to identify, evaluate, solve and escalate product-related issues.
  • Help to reduce technical field installation time and application errors.
  • Ensure accuracy of technical information provided to customers.
  • Provide timely solutions to technical field problems requiring attention to detail.
  • Answer incoming phone calls regarding issues with Fire Alarm and Detection products. (Approx. 15-20 calls/day)
  • Identify and document the problem summary and description as described by the customer as well as record the call details in the Customer Relations Management (CRM) tool following the documented processes.
  • Works under general supervision to provide product and technical support.
  • Responds to basic customer inquiries related to installation, modification, upgrade, maintenance, and repair of the company products or equipment purchased.
  • Troubleshoots technical problems and issues, with assistance from TSS, STSS, or TS Engineer.
  • Develops a general understanding of entry-level products and troubleshooting processes.
  • Completes product e-learning courses for entry-level or over-the-counter products.
  • Attends any relevant instructor-led training.

Basic Qualifications

  • HS Diploma or GED
  • 3 years’ installation & service experience

Preferred Qualifications

  • Associate’s Degree
  • NICET Level I or higher in Fire Alarm Systems
  • Able to participate in an “On Call” rotation.
  • Able to work in a team environment
  • Able to participate in a “Late Shift” rotation. (9-6PM M-Th, 8-5 Fr)
  • Ability to work with limited supervision and generate results with limited instructions.
  • Understanding of Ohms Law
  • Must be able to participate in a “Late Shift” rotation. (9-6 M-Th, 8-5 Fr)
  • Must be proficient in the use of a DMM.
  • Strong Interpersonal skills.
  • Strong deductive reasoning skills.
  • Familiarity with Windows Operating Systems.
  • Experience working with commercial fire alarm control panels and detection products.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Technical Support Representative?

Sign up to receive alerts about other jobs on the Technical Support Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$44,214 - $56,812
Income Estimation: 
$76,683 - $97,426
Income Estimation: 
$53,079 - $69,818
Income Estimation: 
$44,214 - $56,812
Income Estimation: 
$76,683 - $97,426
Income Estimation: 
$53,079 - $69,818
Income Estimation: 
$55,856 - $76,003
Income Estimation: 
$64,935 - $90,225
Income Estimation: 
$53,670 - $75,445
Income Estimation: 
$64,935 - $90,225
Income Estimation: 
$79,324 - $110,520
Income Estimation: 
$36,400 - $44,839
Income Estimation: 
$76,683 - $97,426
Income Estimation: 
$44,214 - $56,812
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Kidde Global Solutions

Kidde Global Solutions
Hired Organization Address Bradenton, FL Full Time
Location : CABRA : Bradenton Florida 8985 Town Center Parkway, Bradenton, FL, 34202 USA Technical Writer for Edwards Com...
Kidde Global Solutions
Hired Organization Address Mebane, NC Full Time
About This Role We are currently hiring for a Mechanical Design Engineer for our Kidde Business Unit in Mebane, NC and r...
Kidde Global Solutions
Hired Organization Address Bradenton, FL Full Time
Bradenton Florida 8985 Town Center Parkway, Bradenton, FL, 34202 USA Kidde Global Solutions is a leading provider of res...
Kidde Global Solutions
Hired Organization Address Mebane, NC Full Time
As North America’s #1 home fire safety brand, Kidde's mission is to provide solutions that protect people and property f...

Not the job you're looking for? Here are some other Technical Support Representative jobs in the Bradenton, FL area that may be a better fit.

Technical Support Representative

CH7 Kidde Safety & Badger, Bradenton, FL

Technical Support Representative

Carrier Global Corporation, Bradenton, FL

AI Assistant is available now!

Feel free to start your new journey!