Enrollment Specialist

This position supports the Academy’s mission of delivering an exceptional family experience by leading all enrollment activities. The Enrollment Specialist handles all inbound and outbound inquiries, provides information about Academy programs, assists families through the enrollment process, and collaborates with the Center Director to ensure we maintain and grow full enrollment. A commitment to Kiddie Academy’s mission of “Awakening possibilities through Life Essentials®” is imperative.

JOB DESCRIPTION

Enrollment Specialist

JOB SUMMARY

This position supports the Academy’s mission of delivering an exceptional family experience by leading all enrollment activities. The Enrollment Specialist handles all inbound and outbound inquiries, provides information about Academy programs, assists families through the enrollment process, and collaborates with the leadership team to ensure we maintain and grow full enrollment. A commitment to Kiddie Academy’s mission of “Awakening possibilities through Life Essentials®” is imperative. Must be fully qualified in Early Childhood Development and Infant/Toddler

Reports to: Academy Director

ESSENTIAL FUNCTIONS

• Enrollment & Inquiry Management
• Respond promptly to all enrollment inquiries (phone, email, web, walk-ins).
• Provide accurate program information, tuition details, and Academy policies to prospective families.
• Conduct follow-ups on pending enrollment leads and track them in the Academy’s enrollment database / CRM system.
• Tours & Family Engagement
• Schedule and lead facility tours, showcasing classrooms, curriculum, health/safety practices, and Academy culture.
• Communicate the Academy’s educational philosophy, mission, and core values in a clear, engaging manner.
• Collaborate with the administrative team to ensure a positive first impression for prospective families.
• Enrollment Process Coordination
• Guide families through registration, paperwork, and orientation; ensure all forms and documentation meet licensing and Academy requirements.
• Coordinate start dates and classroom assignments with the Academy Director and teaching staff.
• Maintain detailed enrollment files, ensuring confidentiality, accuracy, and compliance with state and local regulations.
• Retention & Disenrollment Follow-Up
• Collaborate with the Academy Director and Assistant Director to understand reasons for any disenrollments or program withdrawals.
• Collect feedback from families to help address concerns that may affect retention.
• Proactively identify and escalate issues impacting family satisfaction and potential disenrollments.
• Marketing & Outreach Support
• Partner with management on local marketing opportunities, such as community events and social media promotions, to generate enrollment inquiries.
• Maintain relationships with local businesses and community organizations (e.g., pediatricians, realtors, HOAs) for cross-referral opportunities.
• Analyze enrollment trends and provide suggestions for new outreach or marketing tactics.
• Collaboration & Reporting
• Work closely with the Administrative Assistant, Director, and Assistant Director to coordinate new family onboarding sessions and ensure smooth classroom transitions.
• Attend staff meetings and training sessions; contribute updates on enrollment status, goals, and concerns.
• Provide weekly and monthly enrollment reports to Academy leadership, highlighting key metrics and action plans.

ADDITIONAL RESPONSIBILITIES

• Assist with front-desk duties (answering phones, greeting visitors) during peak times.
• Participate in community and family events hosted by the Academy (e.g., open houses, school-wide celebrations).
• Maintain a professional, warm, and welcoming environment for prospective and current families.

MINIMUM JOB QUALIFICATIONS

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree in education, business, marketing, or related field preferred.
• 1-2 years of experience in sales, customer service, admissions, or similar role (child care setting a plus).
• Working knowledge of state licensing requirements (or willingness to learn).
• Strong computer skills: proficiency with Microsoft Office (Word, Excel), email, and database/CRM systems.
• Excellent verbal and written communication skills; ability to communicate clearly, effectively, and courteously.

ADDITIONAL SKILLS

• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong customer service orientation, with the ability to remain calm and empathetic when handling parent concerns.
• Organized, detail-oriented, and able to manage multiple enrollment leads simultaneously.
• Flexible and able to adapt to changing demands (e.g., scheduling changes, special events).

PHYSICAL REQUIREMENTS

• Must be able to lift 25 pounds on occasion and stand/walk for extended periods.
• Able to hear, see, and speak to effectively communicate with staff, families, and children.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 32 – 37.5 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday

Ability to Commute:

• Mission Viejo, CA 92691 (Required)

Ability to Relocate:

• Mission Viejo, CA 92691: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $25