What are the responsibilities and job description for the Float Medical Receptionist position at Kidney Specialist of Minnesota?
MEDICAL RECEPTIONIST
Kidney Specialists of Minnesota has been providing high-quality care to patients with chronic kidney disease, diabetic kidney disease, and ESRD since 1978. We are looking for a Medical Receptionist to join our Brooklyn Center, Richfield and Roseville clinic. Responsible for providing administrative support to KSM staff and assisting patients during clinic appointments, the Medical Receptionist plays a vital role as a member of the KSM Team.
JOB PURPOSE
Provide patients and visitors with exceptional customer service and demonstrate professional behavior by:
- Possessing an in-depth knowledge of KSM clinic procedures and protocols, electronic medical record documentation, state and federal privacy guidelines, and medical terminology
- Ensuring patients move through the intake and checkout processes efficiently
- Working with all staff to make sure quality patient services are provided at the KSM clinic
- Performing duties as assigned, willingly accepting new and additional assignments, and proactively identifying other tasks that need to be completed
- Maintaining a positive demeanor and working cooperatively with KSM coworkers and management
- Float between KSM sites as needed
JOB DESCRIPTION
Medical Records Management
- Scan/upload forms and medical records into EHR and send to appropriate department
- Complete Release of Information requests
- Update patient demographic and insurance information in Practice Management and EHR systems
- Document patient interactions in EHR
Coordinate Patient Visits
- Schedule patient labs, 24 Urine, 24 BP, and clinic appointments
- Schedule, cancel, and reschedule patient appointments. Contact patients to confirm upcoming appointments.
- Manage the wait list and work queues in Practice Management system by calling and scheduling patients when they are due to return to clinic.
Manage Daily Clinic Activities
- Answer and direct multiple telephone lines and take care of the caller’s needs quickly and correctly
- Accurately entering insurances as well as checking patient eligibility
- Greet and register patients for appointments.
- Manage and collect copays and payments due on account at the time of service
- Maintain reception area and lobby.
Misc.
- Travel to other locations as needed based on the needs of the practice
- Other duties as assigned based on the needs of the practice
