Performance and Strategy Supervisor - Child Welfare

Do you enjoy helping others? Would you like a career that provides you an opportunity to help families and to make a difference in the lives of children? Join us in creating a brighter future for children and their families.

At Kids Central we believe every child deserves to grow up in a safe and loving home that provides a path to a bright future. However sometimes children, and their families, need additional support to ensure their safety and well-being. That is where we step in.

The Performance and Strategy Supervisor (PSS) works with the Senior Director of Performance and Planning and Kids Central leadership to enhance organizational strategy by analyzing organizational performance, providing exceptional customer service, and monitoring/communicating Kids Central’s strategic and performance goals. The PSS leads a performance and planning team which focuses on improving performance at all levels of the organization through key information sharing, thoughtful analysis, and system support.

ESSENTIAL FUNCTIONS:

• Assist Kids Central senior leadership in development and monitoring of Kids Central and subcontracted providers annual scorecards.
• Effective organizational communication.
• Monitors strategic implementation plans (both internally and with external partners) designed to meet agency goals and objectives, effectively organize data collection, compilation and utilization efforts designed to measure and drive strategic objectives.
• Develop and maintain excellent working relationships with all subcontracted providers, DCF Program staff, the Judiciary and community stakeholders and representation of Kids Central, Inc. on special projects or committees.
• Designs reporting procedures that monitor objectives through operational metrics that drive desired outcomes and identify problem areas to improve performance with recommended counter measures with a focus on continuous process improvement.
• Assist in the provision of operational oversight to the case management agencies and serves as the point of contact related to performance issues.
• Monitor, measure, and report on processes and outcomes, and ensure the ongoing collection of program data that is used for required reporting.
• Leads and/or participates in program or content teams for improvement activities or special projects.
• Other duties as assigned.

QUALIFICATIONS:

• Education/Experience

Bachelors in human services, business administration or relevant field with a minimum of 7 years’ experience in child welfare, behavioral health or related field. Project management/CQI background preferred

Six Sigma Green Belt Certification preferred

Bachelor’s degree can be substituted with 5 years of data analytics background in child welfare with specialized knowledge in FSFN BOE systems and ASK document imaging software

• Other Requirements

Ability to successfully clear a Level II Background Screen as required by Florida Statute and DCF

Possess a valid Florida driver’s license and be insurable by the agency’s current insurance carrier

Must carry personal smart phone with data plan for business communications during and outside business hours

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to identify, organize and analyze critical data components
• Ability to implement and monitor strategic, business and/or project plans
• Ability to meet Organizational Required Competency standards
• Knowledge of Continuous Quality Improvement processes and Six Sigma problem solving technique
• Effective supervisory and leadership skills
• Excellent conflict resolution skills
• Excellent knowledge of the Florida child welfare system
• Excellent interpersonal and communications skills (verbal and written)
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Access database, including the ability to develop performance tracking tools (charts & graphs)
• Expert knowledge of automated systems (Florida Safe Families Network (FSFN), Business Objects Environment, Excel, Mind Share, MyJumpVault, ASK
• Excellent assessment skills
• Good working knowledge of community resources and Florida child welfare system
• Ability to travel up to 25%
Ability to safely operate a motor vehicle

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and to reach with hands and arms. The employee must also frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is regularly required to bend/stoop and kneel. Repetitive motion is also required. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

ORGANIZATIONAL PROFILE

Our mission is, “Protecting Children, Supporting Families, and Engaging Communities”. Kids Central, Inc. is the lead Community Based Care agency for child welfare in Circuit 5, which encompasses Marion, Lake, Hernando, Sumter, and Citrus Counties. We maintain a system of care for children and families that have experienced or are at-risk of experiencing child abuse or neglect. Kids Central, Inc. does not discriminate on the basis of race, color, national origin, ethnic origin, sex, sexual orientation, age, religion, creed, disability, or veteran status as those terms are defined under applicable law. Kids Central is a Drug-Free Workplace, Equal Employment Opportunity and E-Verify Employer.

COMPENSATION & BENEFITS

Kids Central, Inc. provides a comprehensive compensation package including medical, dental, vision, life insurance, 401(k) with company match, and a generous paid time off allotment.

Employer is an Equal Opportunity Employer M/F/D/V