What are the responsibilities and job description for the Team Member position at KIDS EMPIRE?
OBJECTIVE
Team members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire.
Team members perform many tasks with the families throughout the amusement park to ensure the guests are having an excellent and safe time, while at Kids Empire.
ESSENTIAL JOB FUNCTIONS:
Attending to customers as quick as possible, greeting them accordingly, and making
them feel comfortable in the ambiance of the park.
Operating the check-in process by having guests sign the liability waiver, guest
information such as address, name, email address, phone number by having guest
utilize an IPAD.
Operates the front cash counter for receiving the exact bill amount from the guests,
managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact
change to the guest if the payment is made by cash.
Operating the billing transactions accurately by verifying the amount displayed on the POS.
Organizes the refrigerator with drinks, snacks, chips, and ice cream.
Checks snack inventory is sufficient and ensures communication with management to
order snacks from specified vendors to replenish stock.
Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
Clean restrooms and all sanitize all park structures ie tables, chairs, playground structure.
Assist and participate in family events and ensure that events operate efficiently.
Other duties assigned.
PHYSICAL DEMANDS:
Stand, walk, bend, twist constantly
Must be able to work in noisy environments created by guests, such as children yelling and music.
Must be able to tolerate a hectic and busy work environment during scheduled hours.
Must be comfortable with heights and tight spaces.
Job Type: Part-time
Pay: $14.00 per hour
Benefits:
- Employee discount
- Paid training
Shift:
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- Are you at least 18 years of age?
- Are you available to work weekends?
- What is your work availability during the week?
Ability to Commute:
- Troy, MI 48083 (Required)
Work Location: In person
Salary : $14
