What are the responsibilities and job description for the CLIENT CARE COORDINATOR position at Kids First Services?
Company Overview
At Kids First Services, we are dedicated to empowering children to achieve their fullest potential by providing top-tier therapy services. With a core mission to serve the needs of the child and a commitment to quality care, we strive to be the first choice for families seeking therapy services and the best workplace for our providers. We are growing rapidly and expanding our services across multiple states while maintaining a supportive, warm, and compassionate environment where children and their families are at the heart of everything we do.
Position Summary
The Client Care Coordinator plays a crucial role in maintaining seamless communication and coordination between families, providers, and various internal departments. This position is responsible for managing scheduling, coordinating client and provider transitions, and optimizing service utilization. With a focus on efficiency and client satisfaction, the Client Coordination Specialist will be a central point of contact for clients, ensuring their needs are met in alignment with our mission to provide quality services.
Responsibilities
- Maintain clear and consistent communication with clients regarding their service needs and schedules.
- Manage scheduling processes, including updates, maintenance, and removals, ensuring smooth coordination between clients and service providers.
- Oversee client and provider transitions, including the termination of services when necessary.
- Act as the primary administrator for the CR Client Portal, managing access and updates.
- Optimize service utilization and coordinate RA (Reassessment) processes.
- Work with the Intake, Authorization, and Scheduling teams, collaborating closely with BCBAs and other key team members.
- Liaise with the HR team as needed to handle minor HR administrative tasks related to removals, issues
Success Measurements
Requirements
Perks & Benefits
Equal Employment Opportunity
Kids First Services is an equal-opportunity employer. We are committed to fostering an inclusive and diverse environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
