What are the responsibilities and job description for the Front Desk Supervisor/Asst Manager on Duty position at Kids First Swim School?
Overview
We are seeking a dedicated and experienced Front Desk Supervisor the daily operations of our front desk at our swim school. The ideal candidate will have a background in management and swim, ensuring that all guests receive exceptional service from check-in to swim lessons. This role requires excellent communication skills, a friendly demeanor, and the ability to manage a team effectively while fostering a welcoming atmosphere.
Duties
- Supervise staff, ensuring all team members provide outstanding services.
- Manage guest check-in and check-out processes efficiently.
- Address guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of swim lesson availability, reservations, and billing information
Skills
- Proven experience in management with a focus on guest services.
- Strong knowledge of front desk operations
- Excellent communication skills, both verbal and written, with the ability to interact effectively with guests and staff.
- Proficient in using phone systems and management software.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including nights until 8pm and weekends
Join our team as a Front Desk Suoervisor where you will play a crucial role in creating memorable experiences for our guests while leading a dynamic team in the heart of swim lessons.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Work Location: In person
Salary : $19 - $22
