Autism Operations Supervisor

PURPOSE OFPOSITION   This is a supervisory position. The Autism Operations Supervisor is responsible for directing, overseeing, and providing structure for the day to day operational and administrative tasks. In tandem with the clinical team, the Autism Operations Supervisor will ensure adherence to the program’s treatment services, applicable regulations, standards, and philosophy of care. The Autism Operations Supervisor will supervise and direct the Program Facilitators. Oversight includes the assurance of the operational integrity of all autism services involved in direct service delivery and documentation of that service delivery. The Autism Operations Supervisor works in cooperation with Director, Managers, Clinicians and multi- disciplinary therapists to provide evidence-based, ethical services based on KidsTLC philosophy of care. The person in this position reports to the Vice President of Trellis Autism Services.   Tasks are performed under the direction of the Vice President of Trellis Autism Services of KidsTLC. Work performance is reviewed through informal supervision, formal supervision, reports, and evaluations. Incumbent to this position is a KidsTLC employee and subject to the KidsTLC personnel policies and procedures.   This is an EOE position.   ESSENTIAL DUTIES AND RESPONSIBILITIES   The following duties are normal for this position.  These are not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.   ·         Assists the Vice President, Clinical Team (e.g., Director of Quality Outcomes, Clinical Manager, etc.) , and Autism Operations Manager in overall direction of and responsibility for the AutismProgram. ·         Serves as a role model and mentor for all Autism Program staff with respect to professionalism, ethical service delivery, and evidence-basedpractice ·         In coordination with the Vice President of Trellis Autism Services, directly supervises and manages the Autism ProgramFacilitators o   Assists the Vice President, Clinical Team, and Human Resources Department in recruiting, hiring, onboarding, and initially training Autism ProgramFacilitators. o   Provides ongoing assessment, supervision, in-service and remedial training, feedback and professional development opportunities for Autism Program Facilitators in cooperation with relevant teams within KidsTLC. This includes initial 30-, 60-, and 90-day performance reviews and annual reviews thereafter. o   Identifies opportunities for team-building and morale-boosting activities and coordinates related logistics for execution (e.g., outings,potlucks, spirit weeks). o   Serves as the primary source of communication for the Program Facilitators (disseminating information and solicitinginformation). o   Utilizes the KidsTLC system for managing and approving timecards for Program Facilitators. This includes double-checking timecards for accuracy and managing leave requests. o   Manages attendance communication for unexpected, day-of absences, manage attendance records, and follow-up according to the Autism Program Call Out Policy o   In coordination with the Vice President, Clinical Team, and Autism Operations Manager, designs and implements evidence-based systems of staff supervision and management, based on best-practice standards of organizational behaviormanagement ·         Coordinates and maintains the daily/weekly schedule for all autism services under the direction of the Vice President of Trellis Autism Services and in coordination with the Autism Operations Manager. o   Modifies the master schedule on a weekly basis given staff and client schedule changes (PTO, planned client absences,etc.) . o   Modifies the schedule on a daily basis given unexpected client cancellations and staffoutages. o   Coordinates daily and weekly activities for clients (e.g., client lunches, related services therapy sessions, campus-wide spaceusage). o   In coordination with the Vice President of Trellis Autism Services, approves or denies leave requests for Program Facilitators in a manner that ensures the integrity of the AutismProgram. o   Comprehends and proficiently implements scheduling parameters, including authorization limitations, CPT codes, and billable versus non-billableservices. ·         Supports the needs of the clients in the AutismProgram o   Assists the Autism Operations Manager and clinical team with the completion of intake tasks for newclients. o   Supports Lead Program Facilitators and Program Facilitators on a daily basis by being present and available for as-needed client- or program-related tasks (e.g., delivering medications, retrieving materials,etc.). o   Assists Lead Program Facilitators and Program Facilitators in the directsupport of clients throughout the day by working directly with clients, as needed, and assisting with transitions, scheduled activities and therapies, and the management of clientbehavior. o   Whenever possible, is present during morning client check-in and afternoon client check-out to assist with logistics and in providing a friendly atmosphere forfamilies. ·         Manages the environmental assets and needs in the AutismProgram o   I                 dentifies, assigns, and maintains therapy spaces for all clients andservices. o   Maintains materials and supplies, including managing the inventory and purchasing and/or ordering needed materials and supplies under the direction of the Vice President of Trellis Autism Services. o             Conducts monthly safety checks and safetydrills. o   Communicates with KidsTLC’s Campus Management Department regarding the environmental needs of the AutismProgram. o   Maintains a system of identifying and assigning “Administrative Tasks” for Program Facilitators to complete during assigned “AdminTime”.     Performs other duties as assigned or requested by the Vice President of Trellis Autism Services.   SUPERVISORY RESPONSIBILITIES ThispositionhassupervisoryresponsibilitiesoftheProgramFacilitators.     QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE We are seeking an individual with a minimum of five years of experience in behavioral  health services with children and families or a related field. It is desired that the candidate haveexperience in and knowledge of center-based applied behavior analysis programs and bestpractice approaches to serving children and adolescents with behavior disorders, autismspectrum disorder, and related developmental disabilities. Experience working directly withclientswithASD isstronglypreferred.   A demonstrated ability to work independently, take initiative, follow through, and workcooperatively is necessary.The ideal candidate will possess strong communication, leadership andorganization skills, an understanding of and respect for the populations we serve, and the ability toserveasarole model, mentor, coach and leader.   Bachelor’s or Master’s degree in behavior analysis, organizational behaviormanagement, special education, social work, psychology, or a related field.University-levelcoursework inabusinessor organizationalbehaviormanagementisstronglydesired.   LANGUAGE ABILITY The employee must have excellentinterpersonal, oral, record keeping, and written communication skills.The employee must havethe ability to express or exchange ideas by means of written and verbal communication withboth internal and external parties.The employee must have the ability to establish a rapportwithpeopleeasily,which involvesestablishingclimateoftrust,confidence,andmutualrespect.   This employee must have the ability to work in concert with external stakeholders, all clinicalstaff, clinical therapists, the Administration Committee, the Clinical Committee, the CQICommittee,andtheKidsTLC SeniorManagement Team.   MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.   COGNITIVE DEMANDS The employee must possess the skills to identify patterns or connections between situationsthat are not obviously related and to identify key or underlying issues in complex situations –utilizing creativity, conceptual reasoning, and inductive reasoning.The employee must have theability torespondtocrisisandconflictwithconfidenceandprofessionalism.   Moderate decision-making exists in this position.Decisions may be required  in the following areas:staffing changes such as hiring and terminations, purchasing, trainingareas for staff, proposed scheduling changes to be discussed with the Vice President of Trellis Autism Services.Thesedecisions will bemadeincollaborationwithother program personal.   COMPUTER SKILLS To perform this job successfully, an individual should have industry relevant software, other web-based software programs, and Microsoft Office including Outlook, Word and Excel.    This individual must also demonstrate the ability to learn and adapt to new software programs that may be used to support various aspects of the program (e.g., scheduling, billing, etc.)   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   ·         Must be able to lift up to 50 lbs. ·         Must be able to jump, run, squat and bend over ·         Must be able to successfully participate in crisis intervention training   ENVIRONMENTAL ADAPTABILITY The hours of work this position are considered to be varied and include some duties outside of typical office hours. Theincumbenttothispositionmustbe flexiblewiththe scheduledhours and changes in scheduled hours as required by agency needs.The duties and responsibilities ofthis position may place considerable job-related stress on the employee.This employee mustprofessionally interact with various KidsTLC staff, providers, youth, guardians, and stakeholdersasnecessary.