What are the responsibilities and job description for the KidStrong Assistant General Manager position at Kidstrong Olathe?
WHAT IS KIDSTRONG?
At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their child’s superpowers and build future-ready kids who are confident in making friends, running the playground, and raising their hands high in the classroom. In other words… kids who will win at life!
KidStrong Overland Park is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.
OPEN POSITION
We have an immediate need for a high-energy, hyper-organized, passionate Assistant General Manager to help lead our Overland Park Center. As AGM, you will be responsible for providing sales, leadership, and daily member relations at the Center. This critical position must have a solid understanding of operational excellence. As the leader of the Center, the Director will be responsible for hiring and training new KidStrong Coaches.
This leader must pose a high-caliber approach to the organization and be a self-motivator that is hungry to meet and beat goals. This is a salaried position with immediate bonus potential, but this is NOT a typical 9-5 job. The AGM must be flexible and adaptable to shift hours as needed to make sure the Center runs at optimal and leads and members are communicated with quickly. Must have the ability to work in a fast-paced environment while overseeing operational functions and driving sales and memberships.
RESPONSIBILITIES
- Manage and execute the sales process to convert new members.
- Provides excellent leadership and management to create a positive, successful environment for staff and clients.
- Properly manages and exceeds all KidStrong sales and operational budgets.
- Responsible for overseeing the sales process and systems.
- Ensure that the staff and Center are looked after.
- Builds and maintains KidStrong class size through scheduling optimization.
- Models all Center activities through self-involvement (leading by example).
- Train and mentor staff for ongoing success and future growth.
- Communicate with staff for all trials and anything they need to know about the members.
- Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests.
- Enforces KidStrong corporate policies, business practices, systems and processes.
- Ensures that all front desk systems are followed such as proper Member Check-In, email and telephone inquiries, guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
- Provides and maintains the highest level of customer service.
- Provides effective decision-making regarding customer service issues.
- Responsible for ensuring that the facility is clean, maintained and operationally sound.
JOB QUALIFICATIONS
- Associate or bachelor's degree in business, education, or related field.
- Prior management experience, including overseeing all aspects of company management.
- Must have ability to work non-traditional hours. Sundays required.
- Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls and facilities maintenance.
- Must have the ability to multitask, manage client and staff concerns, and be a self-starter.
- Excellent verbal and written communication skills.
- Entrepreneurial spirit with open, participative leadership style and drive for excellence.
- Strong work ethic, integrity, and professional demeanor.
- Practical work experience using Microsoft Office Products.
- Previous management experience with children and fitness industry is strongly preferred.
IDEAL EXPERIENCE
- Management: 2 years
- Leadership Development: 2 years
- Customer Service: 2 years
Salary : $35,000 - $50,000
