Assistant General Manager (AGM)

Job Title: KidStrong Assistant General Manager

Reports To: General Manager

The KidStrong Assistant General Manager (AGM) is part of the leadership team

for the Center and is responsible for fostering a culture of learning and development for both

their coaches and the families that attend the Center. The AGM is a talented, welcoming, and

engaging leader who is focused on defining goals and delivering an exceptional experience for

the kids, families, and team members. The goal of the AGM is to assist the GM in the develop

and training of the coaching team, build close relationships with their members, and deliver key

business results such as sales performance and lowering member attrition.

RESPONSIBILITIES:

CENTER OPERATIONS

• Understand the Center’s key KPIs and financials to make informed and responsible

business decisions.

• Work with Center leadership team to create and foster relationships with KidStrong

families that align with our core values and provide exceptional customer service.

• Assist in overseeing Center-level initiatives i.e. Center maintenance, training, brand

consistency, etc.

• Daily, Weekly, and Monthly cleaning and maintenance of the Center. Delegate Center

tasks amongst the Center team to ensure consistent execution.

• Assist in the management of the Center-level employee issues and manage appropriate

documentation.

• The typical schedule includes 4 weekday and 1-weekend shifts with specific hours

dependent on the needs of the Center.

• Work with Center leadership team to set and communicate coach schedules using

appropriate scheduling and communication platforms.

• Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize

Center profitability.

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads

in the Center’s CRM tool.

• Assist GM in sales as well as delegating responsibilities to the Center staff team, i.e. call

drives, trial conversion, and event booking.

• Finalize sales and bookings that are generated through online self-sign-up flow.

• Assist GM in sourcing and attending local events to increase brand awareness, and

drive incremental leads and memberships.

LEADERSHIP

• Foster a coaching culture - see something, say something.

• Continuously assess and document Coaches based on the KidStrong Coach DNA

profile and class quality.

• Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.

• Ensure candidates complete all paperwork to comply with company policy and law.

• Work with Center leadership team to lead coaching candidates through the training

process and required evaluations.

• Assist in the management and support the ongoing professional development of staff

through LearnUpon.

• Assist in leading Center level staff meetings focused on - development, productivity,

programming, and product.

• Communicate professionally with co-workers in Slack and Email, including periodic

checks of messages when not in Centers.

• Attend weekly leadership meetings.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and

Character development for ages ranging from walking to 11 years old approximately as

required by business demands.

• Create positive interactions with students and families before, during, and after class.

• Understand the “why” behind the KidStrong curriculum and be able to clearly and

concisely communicate it.

• Demonstrate and manage the implementation of various programming and curriculum

elements.

• Use the KS Coaches App to record and provide data (attendance, awards, etc.).

• Must be able to work in a physically intensive environment - coaches may cover multiple

miles in a shift moving through class, lifting and repeatedly moving equipment up to 25

pounds in weight.

• Assist in leading monthly Center staff meetings focused on culture, development,

product, and performance.

• Approximately 5-10 coaching hours per week

SKILLS/QUALIFICATIONS

• An athletic and/or coaching background with experience working with or coaching kids

ages 15 months - 11 years old - a passion for working with children is non-negotiable!

• Achieve Coach Certification through the HQ Training and Certification team.

• Complete training through LearnUpon as required by the HQ Training and Certification

team.

• Comfortable speaking to parents/guardians regarding a variety of topics.

• Prior experience as a pediatric OT/PT is a plus, but not required.

• Previous experience in management is required.

• Practical work experience with Google and Microsoft platforms.

• Previous experience with systems and platforms such as ZenPlanner, LearnUpon,

CareerPlug, ADP, and FranConnect is preferred but not required

• Intermediate knowledge of physiology, exercise techniques, and body mechanics.

• CPR certified.

Sphere of Interaction

Serve as a member of the Center Leadership Team (GM, AGM, Lead Coach). Assist in

consistently leading and mentoring the KidStrong Perry Team. Communication and

interpersonal skills are essential. The AGM will work closely with Center team members and

families. This position will also interact with leadership and KidStrong, Inc. HQ team members.

DNA/COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

High Standards

• Establishes and holds high standards.

Natural Leader

• Creates and embodies culture.

• Takes initiative.

Leads by Example

• Sets tone through actions.

Passionate

• Stays focused on the KidStrong Goals.

• Goal-oriented and high-performing.

Command Presence

• Upholds KidStrong Values; creates a vision for others.

Teacher

• Communicate and ensure the transfer of knowledge.

Professional

• Approaches others in a tactful manner.

• Reacts well under pressure.

• Treats others with respect and consideration.

• Accepts responsibility for own actions.

• Follows through on commitments.

Performer

• Engaging, Fun, Likable.

• High Energy, Clear, and Easy to Understand.

Mentor

• Develops and nurtures relationships.

• Focuses on developing self and others.

Planning/Organizing

• Prioritizes and plans work activities; Develops realistic action plans.

• Sets goals and objectives.

• Uses time efficiently.

• Plans for additional resources.

• Organizes or schedules other people and their tasks.

Oral Communication

• Speaks clearly and persuasively in positive or negative situations.

• Responds well to questions; Listens and gets clarification.

• Demonstrates group presentation skills; Participates in meetings.

Written Communication

• Writes clearly and informatively; Edits work for spelling and grammar

• Varies writing style to meet needs

• Presents numerical data effectively; Able to read and interpret written information.

Teamwork

• Balances team and individual responsibilities

• Exhibits objectivity and openness to others' views

• Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

• Puts success of team above own interests; Able to build morale and group commitments

to goals and objectives.

Coachable/Low Ego Mindset

• Gives and welcomes feedback.

• Encourages exploring of different perspectives to reach common goals and objectives

• Has a growth mindset; Sees every opportunity as one to learn from.

Adaptability

• Comfortable calling an audible; continuing or adjusting the play after the audible is

called.

• Embraces innovation and a quickly changing landscape. Best Idea Wins!

Job Type: Full-time

Pay: Up to $41,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Shift:

• 8 hour shift

Experience:

• Management: 1 year (Required)

Ability to Commute:

• Perry, GA 31069 (Required)

Work Location: In person

Salary : $41,000