What are the responsibilities and job description for the Patient Financial Services Representative position at KIDZ MEDICAL SERVICE.?
SUMMARY: An exciting opportunity to join Kidz Medical as a Patient Financial Services Representative! We’re looking for a dedicated individual to deliver outstanding customer service to our guarantors by addressing inquiries related to medical bills and ensuring a positive experience. In this role, you will work closely with our medical billing and collections teams, playing a key part in our revenue cycle management process. Your focus will be on providing accurate, timely responses to guarantor statements ensuring a positive experience.
DUTIES AND RESPONSIBILITIES:
- Greet callers in a professional manner.
- Respond to emails promptly and professionally.
- Provide detailed information regarding medical bills.
- Review claims within Athena and rebill claims as necessary.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Verify healthcare insurance information.
- Process payments and establish payment plans.
- Contribute to team efforts by achieving department goals and metrics.
- Review and manage self-pay AR worklist within Athena.
- Address and resolve customer complaints, concerns, and inquiries in a timely manner.
- Build effective relationships with customers, educate them about Kidz Medical Services, health insurance plans, and benefits such as deductibles, co-insurance, and copays.
- Maintain patient care confidentiality.
- Perform other related duties as assigned by management.
QUALIFICATIONS:
- High school diploma or equivalent.
- Minimum of 1 year of related experience.
- Excellent customer service, verbal, and written communication skills.
- Exceptional organizational skills, with the ability to manage priorities and workflow.
- Proficiency in understanding and following written and verbal instructions.
- Bilingual.
- Acute attention to detail and adaptability to changing priorities.
Our team members enjoy a competitive compensation package. Benefits include:
- Medical, dental, vision, life, and disability insurance
- 401(k) and profit sharing
- PTO and paid holidays
- Full-time position located in our business office in Coral Gables/South Miami.
- Flexible schedule around the core hours 8:00 – 4:00 Monday – Thursday and Friday 8:00 - 2:00
- Paid Parking
ABOUT US: KIDZ Medical Services (KIDZ) is a private, physician-owned and university affiliated medical group specialized in providing pediatric, neonatal and obstetrical healthcare. KIDZ is proud and privileged to have served the South Florida community since 1988, in partnership with the leading health systems in our region. KIDZ is committed to providing high quality, cost-effective, and compassionate medical care using evidence-based tools, a proficient level of training and education, clinical research, and state-of-the-art medical technology. Our team provides services throughout the continuum of care, both in hospital and office-based settings across 15 pediatric subspecialties. Please visit our website at www.kidzmedical.com for more information on our services.
