What are the responsibilities and job description for the Seasonal Customer Service Specialist position at Kiefer Aquatics?
Job Type
Full-time
Description
Summary :
The Customer Service Specialist will provide accurate product, order, and service information to enhance the customer's experience with our company. Ability to resolve product or service problems by clarifying the customer's complaint, selecting and explaining the best solution, and following up to ensure resolution is critical for success.
Requirements
Essential Functions / Primary Duties :
- Process incoming orders (via phone, fax, email) for existing customers and new customer setup
- Maintain accurate customer records, updates, and order information
- Maintain positive rapport with every customer, including when resolving difficult situations
- Stay up to date on our products to ensure accurate product knowledge
- Partner with the sales and operations team to exceed the expectations of our customers
- Other general duties may be assigned from time to time
Education / Experience :
Skills / Attributes :
Working Conditions :
The work environment is an office setting which exposes this position to office noises and interruptions such as printers, phones, and talking between coworkers and customers. Occasional work is required in the warehouse. The work environment in the warehouse includes frequent changes in temperature depending on outdoor climate and occasional loud noises with no exposure to hazardous materials.
Supervisory Responsibilities :
This is a non-supervisory position.
Physical Requirements :
The physical demands of this position are representative of those that must be met in order to successfully perform the essential functions of this job.
Position Type / Expected Hours of Work :
This is a full-time, day shift position with typical work hours of Monday through Friday between 7 : 30 am to 5 : 00 pm. Overtime is expected during our busy season of April 1st to July 1st each year.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Salary Description
15 - $17 per hour
Salary : $15 - $17
