Demo

Service Detail Manager

Kiefer Mazda
Eugene, OR Full Time
POSTED ON 4/18/2025
AVAILABLE BEFORE 5/15/2025

Job Description

Job Description

Kiefer Mazda, a customer-focused and well-established automotive dealership, is seeking an experienced and detail-oriented Detail Manager to lead and oversee our vehicle presentation operations. This is a key position responsible for ensuring the highest standards of cleanliness, presentation, and quality control in both our new and pre-owned vehicle inventory. As the Detail Manager, you will play an essential role in maintaining the dealership’s reputation for excellence in customer satisfaction and vehicle quality.

Job Description :

As the Detail Manager, you will be responsible for :

Leadership & Team Management :

  • Overseeing and supervising a team of detailers, ensuring the efficient execution of vehicle cleaning and preparation processes.
  • Training, mentoring, and providing ongoing support to detail staff to ensure high-quality work.
  • Assigning tasks, setting priorities, and ensuring that all vehicles are prepared and presented to dealership standards in a timely manner.
  • Ensuring effective communication and collaboration between the detail team, sales, and service departments to meet daily goals and deadlines.

Vehicle Cleaning & Preparation :

  • Ensuring all new and pre-owned vehicles are thoroughly cleaned, detailed, and prepared for display and customer deliveries.
  • Overseeing the interior and exterior detailing of vehicles, ensuring that each vehicle exceeds customer expectations in terms of cleanliness and appearance.
  • Quality Control & Standards :

  • Conducting regular quality checks to maintain high standards for vehicle presentation.
  • Identifying and addressing any issues with vehicle appearance or detailing promptly, and taking corrective action where necessary.
  • Ensuring the proper use of detailing products, tools, and equipment.
  • Inventory & Workflow Management :

  • Managing and organizing detailing supplies, ensuring that necessary materials are always in stock and properly maintained.
  • Monitoring the workflow of the detail department to ensure timely completion of tasks and customer satisfaction.
  • Reporting and addressing any equipment maintenance or repair needs in a timely manner.
  • Requirements :

    To be successful in this role, you should have :

  • Proven experience as an automotive detailer, with previous management or supervisory experience preferred.
  • Strong leadership and team management skills, with a focus on quality and efficiency.
  • In-depth knowledge of vehicle detailing products, tools, and techniques.
  • Exceptional attention to detail and a commitment to maintaining the highest standards of quality.
  • Ability to thrive in a fast-paced, dynamic environment while managing multiple tasks.
  • Excellent communication, organizational, and time-management skills.
  • Benefits :

  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Employee discounts on vehicle purchases and services.
  • Life insurance.
  • Certified DailyPay partner
  • Employee assistance program.
  • Kiefer Mazda is an equal opportunity employer and encourages candidates from all backgrounds to apply.

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