What are the responsibilities and job description for the Front Desk Concierge position at Kiepersol Enterprises, Inc. Winery/Distillery?
The Concierge will oversee and coordinate Kiepersol Bed and Breakfast guests, as well as handle Restaurant host responsibilities
Responsibilities
- Confirm each reservation 2 weeks ahead of time.
- Book dinner reservations for rooms 2 weeks ahead of time.
- Call each room reservation and confirm arrival time.
- Check reservation notes for special requests (allergic to feathers, arriving early to pick up key, late check in, etc.)
- Check in guests
- Escort guests to on and off premise rooms
- Handle all restaurant hosting duties during shift on top of liaison responsibilities
- Coordinate with General Manager and Front of House Manager innkeeping schedules, room amenities, and special needs and requests (dietary restrictions, wheelchair needs)
- Coordinate with Housekeeping manager cleaning and scheduling needs- especially for multi night guests
- Check each room 3 hours before each stay to confirm room function (tvs, a/c, doors, remotes)
- Communicate to the General Manager and shop damages and urgent repair needs
- For the weekend, these need to be checked especially on Thursday or Friday morning.
- Be available for emergent inn guest concerns
- Main line of communication for innkeeping staff, and B&B guests
- Follow and uphold policy standards
- Follow and be an example for Kiepersol policies and expectations
- Correspond with the General Manager daily
- Prepare check in sheets with breakfast menus
- Communicate and coordinate B&B guest- related events (tours, dinner, boutique, local attractions)
- Communicate to B&B guests the B&B policies
- Discretion and responsibility for handling guest special requests and concerns
Work hours: Tuesday- Saturday 11-7. With flexibility to guest arrivals and needs
Requirements
- Host and phone etiquette training
- Knowledge of local attractions
- Understand and research concierge services
Additional Responsibilities
- Selling and Marketing
- make cold calls and try to book rooms.
Job Type: Full-time
Pay: $10.00 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $10 - $16
