Banquet Server

Compensation and Benefits:

• Compensation: Starting pay rate of $8.80 banquet service gratuities, adjusted based on experience.
• Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e., food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

Killington/Pico Ski Resort and the Killington Grand Hotel hosts a variety of banquets such as quaint weddings for 25 people to extravagant weddings for 400, to conferences for 500 attendees to feeding the 100s of athletes and coaches for the FIS International Womens World Cup event! With banquets held in the Ballrooms of the Killington Grand Hotel to the Peak Lodge and everywhere in between, the Banquets team works closely with Events and Food and Beverage Teams to put-on first-class events with unmatched attention to detail and guest service.

Banquet Servers are responsible for greeting, assisting, and serving guests at special functions and events throughout the resort. The banquet Server will help assist with event setups, preparation, and clean up, serve guests, and respond to questions, complaints, and requests. Banquet servers work as a team to assure guest experiences are pleasant from start to finish. Candidates are courteous, professional, and work well under pressure.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Interact with guests in a pleasant and positive manner; listen to comments and complaints and respond accordingly
• Setting up and breaking down event areas: placing tables, chairs, bars, place settings, etc.
• Take orders and serve food and beverages in a variety of styles: plated, buffet, flash, etc.
• Ensure clean and tidy areas for service
• Attend pre-shift meetings to ensure events flow smoothly
• Prepare coffee breaks, carts, buffets, stations, etc. with appropriate food and beverages as directed
• Greet all guests and owners warmly with an appropriate greeting
• Have a good understanding of menu items and be able to communicate products and services to guests
• Collect used dishes and utensils from guests and return to dishwashing area
• Deliver and serve welcome drinks, food, meals, condiments, and accompaniments etc.
• Delivering Alcoholic and non-alcoholic drinks for service to your customers table
• Prepare tables, action stations, buffets, service carts, dessert table/carts, etc.
• Replenish buffet items to ensure consistency and freshness in presentation
• Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the dish area
• Ensure guest satisfaction throughout the meal service
• Ensure each course are cleared and tables are properly cleaned
• Performing basic cleaning tasks as needed or directed by captain
• Monitor tableware to ensure it is presentable to guests
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
• Ensure proper use and storage of all meeting room equipment
• Ensure there is proper back up if any equipment is not properly functioning
• Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms
• Communicate any areas of need, problems, and concerns from guest to Banquet Captain
• Assist others with side work including cleaning, stocking, folding, silverware, etc.
• Ensure that meeting rooms are re-set for next event
• Adhere to grooming and appearance standards consistently
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships

Basic Qualifications:

• Basic education (high school)
• Vermont Department of Liquor Control Certification required
• Must be able to lift 40 pounds and be on your feet for up to 12 hours

Required Knowledge, Skills, and Abilities:

• Food Service experience preferred
• Ability to deal with customers and staff in a courteous and efficient manner
• Work schedule will vary to include days, nights, holidays, and weekends

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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