Director of Mountain Sports

Compensation and Benefits:

• Compensation: Salary, adjusted based on experience
• Benefits: Full-time, year-round, benefited position including:
  • Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
  • 401(k) retirement plan (with company match up to 5%)
  • Paid parental leave
  • Paid time off, holiday and sick pay
  • Free season pass for employee/dependents
  • Privileges at several other resorts
  • Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

Job Summary
Lead one of the East Coast's largest and most dynamic mountain sports schools in this year-round leadership opportunity. Killington Resort and Pico Mountain are seeking a creative and passionate Mountain Sports School Director to oversee our expansive instructional operations spanning two distinct resorts and seasons. This role offers continuous engagement across winter skiing/snowboarding programs and summer downhill mountain biking instruction.

As director, you'll lead a team of 500 across both resorts, shaping the mountain experience for thousands of guests annually while fostering the next generation of skiing and riding enthusiasts. We're looking for a hands-on forward-thinking leader who prioritizes fun and safety while delivering exceptional learning experiences across our large-scale, multi-location operation.

This role provides an opportunity to make your mark on an iconic Eastern mountain sports institution while enjoying year-round access to world-class mountain adventure. Depending on experience, this role may also include oversight of our year-round childcare center operations.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Leadership & Management

• Provide strategic direction and operational leadership for all mountain sports school programs and teams
• Establish and maintain high standards for lesson quality, safety protocols, and staff/guest experience
• Oversee daily operations of all instructional programs, including scheduling, resource allocation, and staffing
• Manage departmental budgets, revenue goals, and expense controls to optimize profit contribution
• Prepare and analyze operational reports and metrics
• Build and maintain strong working relationships with other resort departments
• Maintain strong relationships with industry organizations (PSIA-AASI)
• Potentially oversee year-round childcare center operations

Program Development & Innovation

• Design, develop, and implement comprehensive lesson programing for all ability levels and age groups
• Continually optimize existing and develop new programs to meet evolving customer needs and market trends
• Innovate teaching methodologies and processes to enhance guest learning experiences
• Develop and implement effective retention strategies for both guests and instructors
• Coordinate with mountain operations to optimize learning environments

Staff Experience

• Develop and implement instructor onboarding, mentoring and training programs
• Foster a positive and supportive work culture that promotes staff satisfaction
• Establish ongoing professional development opportunities including clinics, workshops, and certification support
• Implement recognition and incentive programs to celebrate instructor achievements
• Maintain open communication channels and regularly solicit staff feedback
• Advocate for staff needs while balancing business requirements
• Coordinate staff social events and team-building activities to build camaraderie

Guest Experience

• Ensure exceptional guest experiences across all mountain sports school programs
• Implement effective systems for managing lesson assignments
• Resolve guest concerns and service recovery situations
• Analyze customer feedback to continuously improve program offerings
• Develop strategies to increase guest satisfaction, retention, and revenue

Basic Qualifications

• Minimum 5 years of progressive leadership experience in mountain sports school management
• Strong background in ski/snowboard instruction with current PSIA-AASI certification
• Ability to ski, snowboard, and mountain bike
• Minimum age of 21 years

Required Knowledge, Skills and Abilities

• Clear communication skills and professional demeanor
• Proficiency with standard ski resort and business software
• Commitment to process improvement
• Ability to work in a fast-paced, dynamic environment with changing priorities
• Exceptional team leadership, mentoring, and staff development skills
• Experience with analyzing data to drive business decisions
• Demonstrated success in growing lesson participation and revenue

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

Work where you play - Apply now!