What are the responsibilities and job description for the Customer Service Representative position at Killroy Pest Control?
Company Overview
Killroy Pest Control, a family-owned Bay Area company since 1956 is seeking a phone-based customer service representative.
Working in a small team, you are the primary interface between our current and prospective customers and the rest of the company. You will understand the customer’s needs, answer questions, explain our service options, set service expectations and book an appointment in our CRM system for a field technician visit.
As a family owned business, we take pride in our work, our customers (who are our neighbors), and our support of work/family life balance. Many of our team members have decades-long working careers with Killroy. Check us out at www.Killroy.com
If you love talking to people on the phone and prefer a small office environment, Killroy might be perfect for you.
Full time, 40 hours per week, normal business hours, Monday through Friday in Tracy. Training will require travel to Campbell, CA.
Salary ranges from $18 to $22 per hour plus company benefits.
Key Job Responsibilities include:
· Answering incoming calls/ High call volume position
· Explaining our pest control services and booking appointments
· Responding to customer services inquires and follow ups
· Identifying and troubleshooting customer issues working to a solution
· Other administrative and accounting tasks/projects as assigned.
Job Qualifications:
· Basic knowledge of pest control issues and regulations or the ability to learn
· Ability to learn and use our Pest Control CRM system
· Requires close attention to detail and ability to understand customer’s needs
· Comfortable with recurring processes, small office dynamics and demonstrate teamwork
· Independent self-starter who is unafraid to ask questions
· Hands-on and able to thrive in a small-team environment
· Ability to multitask
How to apply:
Respond with a short expression of interest and your resume. I will respond with a few questions which will form the basis of a phone conversation. Please do not call the office; email me if you have a question. We are looking forward to hearing from you.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Tracy, CA 95377 (Required)
Work Location: In person
Salary : $18 - $22