Receptionist Collections-BREG

We are an established real estate law firm with offices across California. Our San Diego office is looking for a Receptionist to join our fast-paced Collections Division. If chosen as the successful candidate, you will serve as the first point of contact for the firms clients and other incoming callers and direct them to the appropriate recipient.

About Us:

With over 45 years in the California legal industry and six offices statewide, our firm was founded on a commitment to customer service that has flourished within our culture of inclusion and diversity. We believe in working hard for our clients each day and in taking care of our employees so they are empowered to do their very best work. It is our mission to provide the highest quality, cost-effective legal services to our clients.

Compensation:

$21.00-$24.00/hourly benefits

Schedule:

Position is full-time at 40 hours/week. Our business hours are 8:00am-5:00pm Monday-Friday.

The primary responsibilities of this position require that the work be performed at the office full-time. We are not considering remote candidates at this time.

Responsibilities:

• Operate a multi-line phone system to answer, screen, and forward incoming calls for the Collection Division and Business Real Estate Group
• Communicate extensively via phone with debtors, clients (residential property owners and operators), attorneys, vendors, courts, and potential candidates for employment
• Direct calls to the appropriate internal recipient or another KTS office as needed
• Greet and welcome visitors, ensuring they are directed to the appropriate parties
• Maintain office security by following safety protocols and controlling access via the reception desk
• Keep the reception area clean, organized, and presentable at all times
• Open, scan, sort, and distribute incoming mail and deliveries
• Maintain, process, and update confidential records and files
• Distribute documents and ensure proper handling of sensitive information
• Perform additional clerical duties as needed

Required Qualifications:

We are looking for candidates with the following qualifications:

• At least 1 year of high-volume, multi-line incoming phone call management
• Ability to answer up to 200 calls per day within 3-4 rings, quickly determine caller needs, and transfer each one to the appropriate recipient/resource
• Excellent organizational skills
• Minimum typing speed of 40 WPM
• Experience with call stacking preferred

Why Work for Us?

Our firm offers a rewarding work environment that values a work-life balance and fosters a culture of professional growth and opportunities. We provide a comprehensive compensation package that includes medical, dental, vision, life, and disability insurance, 401(k), paid vacation, and sick time.

What employees are saying about working with us:

• The people, atmosphere, culture, and work/life balance are great.
• I always feel included, respected, and a part of the team.
• I have been given so many opportunities to grow and have learned so much.

Candidates who meet the criteria for the position will be contacted for the next step in the hiring process. Interviews are currently being conducted by phone or video with possible in-person interviews for finalist candidates.

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.