What are the responsibilities and job description for the Sr. Software Implementation Consultant position at Kimberlite?
We will rely on you to:
- Manage, with minimal guidance, multiple NetSuite support and software engagements across a wide variety of verticals while simultaneously building client relationships and developing business opportunities for the SquareWorks professional services team. Specific duties include:
- Prepare for and run recurring and ad-hoc client meetings and maintain ongoing relationship building activities to ensure client satisfaction and loyalty.
We ask that you:
- Have impeccable written and oral communication skills.
- Prioritize customer service and customer satisfaction.
- Have at least moderate exposure to core NetSuite functionality.
- Have at least two years of consulting or business analyst experience.
- Have a keen desire to expand your understanding of NetSuite and of business systems in general.
- Have sharp analytical skills and be able to solve complex problems with minimal assistance, even when the topics involved are unfamiliar.
- Be able to handle competing priorities effectively and with limited guidance.
Qualifications:
- Must have a strong understanding of general business principals. Minimum of 3 years of business experience required, preferably in software, biotech, or wholesale distribution.
- Must be familiar with, and interested in, business systems. Exposure to multiple business system platforms and associated integrations required.
- Must be familiar with basic accounting principles and terminology.
- Must be familiar with core NetSuite functionality. Formal NetSuite system administration/consulting experience a plus.
- Familiarity with compliance and audit-related topics a plus.
- Previous experience deploying pre-packaged software solutions a plus.
We require that all team members:
- Focus on autonomous thinking and a proactive approach to customer relationships.
- Create high quality, clearly written documentation that explains work performed and solutions implemented.
- Remain committed to highly responsive communication with our customers and team members.
- Interact with team members in such a way as to maintain a positive and collaborative atmosphere.
- Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of the company.