What are the responsibilities and job description for the Customer Service Representative position at Kimble Companies?
- Job Location Dover, OH
The Customer Service Representative will be working in a high-volume solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Support Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company.
About us:
Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.
Minimum Requirements for CSR:
- High school diploma required or GED equivalent
- Previous customer service experience
- Ability to type 45 WPM with a minimum of 92% accuracy preferred
- Ability to multi-task with a high volume call center
- Successfully pass a pre-employment drug screen and background check
Customer Service Responsibilities and Duties:
- Answer customer calls promptly and courteously utilizing custom procedure.
- Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
- Professional interaction with customers over the phone and face-to-face.
- Work with other departments to resolve customers issues.
- Log and record information into customer accounts using a computer.
- Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
- Process payments as necessary.
- Maintain a positive work atmosphere with a culture of respect for others.
- Other assigned duties from Manager.
Benefits
- 401(k) retirement plan with match
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Employee assistance program (EAP)
- Health care and dependent care spending accounts (FSA)
- Life insurance and accidental death & dismemberment insurance.
- Paid time off
- Referral program
- Employee Discount Program
Day Shift
Weekly day range: Monday to Friday | Rotating weekends
Kimble Recycling & Disposal is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, national origin, age, military/veteran status or genetic information or any other status protected by law.
