Customer Service Representative

Customer Service Representative

Are you looking for an employer that values hard work, the willingness to go the extra mile for customers and courteous service? If so, you’re the kind of person Kimlin Energy is looking for! Kimlin Energy offers a competitive salary and benefits, and a respectful, friendly work environment. We are a family-owned company. Check out our website at kimlinenergy.com.

At Kimlin Energy our employees' commitment to serve our community has made us a leader in the energy business. Now we need your energy to help us continue to deliver the high level of satisfaction and service our customers expect and deserve!

Our Gardiner office is seeking Customer Service Representatives to be the first point of contact with our customers. Our customer service representatives are passionate, customer-focused professionals with outstanding people skills and the desire to help us grow our business through hard work and innovative thinking.

Job description:

· Answers a high volume of telephone calls in a courteous and professional manner

· Develops relationships with customers while ensuring customer service efficiency and accuracy

· Takes detailed messages with ability to evaluate and schedule appointments

· Ability to ask appropriate questions to resolve customer questions

· Demonstrates an understanding of policies and procedures

· Comfortable in a fast-paced environment

· Able to identify concerns efficiently and compassionately displaying empathy

· Good listening skills to accurately understand what the caller needs

· Participating in inside sales activities

Requirements:

· The ability to multitask and prioritize multiple assignments

· Excellent written and verbal communication skills

· Strong PC (Windows, MS Office) and typing skills

· Great interpersonal skills and at performing customer service

· Warm and friendly personality

· Ability to read and decipher information

· Must be dependable, organized and customer oriented

· Ability to self-manage, think on your feet, and be solution-oriented

Education and Experience:

· Education: High School Diploma or equivalent

· Call Center 2 years (Preferred)

· Customer Service 5 years (Required)

Schedule: Monday to Friday, after Hours on call, weekend availability

Please submit your resume to apply. We’re looking for reliable people to join us!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Split shift

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 2 years (Required)
• Customer Service: 5 years (Required)

Ability to Relocate:

• Gardiner, NY 12525: Relocate before starting work (Required)

Work Location: In person

Salary : $20