Shift Leader

We are looking for a Shift Leader to oversee operations and workers during scheduled shifts. Shift Leader responsibilities include managing cash, resolving conflicts and checking equipment. Ultimately, you will ensure all aspects of your shift run smoothly and effectively. If you’re a leader committed to quality service and have experience in our industry, we’d like to meet you.

Responsibilities

• Provide direction and feedback to workers during shifts
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to management
• Check cash drawers and prepare bank deposits
• Ensure health and safety standards are followed
• Address customer and employee complaints
• Resolve conflicts between workers
• Foster and maintain a positive work environment
• Keep your team moving and working, checking for quality and thoroughness

• Make tapioca pearls throughout the day
• Manage storage areas and put away all deliveries when they arrive

• Count and close the cash drawer at night (when working a closing shift), bundle money in the safe for deposits.

• Recommend new menu items and communicate customer feedback to Store Manager

• Ensuring all utensils and sinks are clean
• Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs on the floor

• Maintain stocks of all boba supplies
• Complete daily tasks as possible (first shift), and complete before end of day (second shift)

Skills

• Proven experience as a Shift Leader or relevant managerial role
• Knowledge of the industry and relevant health and safety regulations
• Commitment to excellent service
• Working well within a team
• Leadership skills and ability to make decisions fast
• Strong problem-solving aptitude
• Ability to stand for long periods
• High school diploma is preferred

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Paid training

Restaurant type:

• Coffee shop

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Guest services: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $16 - $-1