What are the responsibilities and job description for the Assistant Front Office Manager position at Kimpton Hotel Monaco Pttsbrg?
Description
What You'll Do
Responsible for providing quality guest service within the guidelines specified by hotel management. Assist in leading all Front Office operations by setting and maintaining a high level of guest service. Provide support for the line staff, scheduling, and training of Front Office employees.
Some of your responsibilities include :
- Supervise all duties performed by the team.
- Create and post all employee schedules in a timely manner.
- Coach, counsel, and discipline employees when necessary, using correct documentation and techniques.
- Ensure that all employees are posted at their stations on time, and that they complete their essential duties before their departure.
- Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).
- Train and monitor all service levels provided by employees to guests and other fellow employees.
- Meet or exceed levels of service required by the Mystery Shopper Survey.
- Maintain all operational supplies, make sure expenses and labor costs are meeting budgeted requirements.
- Ensure all employees follow cash and credit handling procedures.
- Accountable for the "guest ledger" and its proper daily maintenance.
What You Bring
We are an IHG Torchbearer Award Recipient Hotel for exceeding guest experience metrics and achieving the highest levels of excellence in operations.
Be Yourself. Lead Yourself. Make it Count.
We are People Pleasing People.
Marcus Hotels & Resorts is an Equal Opportunity Employer.
KMPE
