Job Title: Field Service Technician I

Department: Sales and Service

Location: Corpus Christi, TX

Reports to: trevService Supervisor

FLSA Class: Non-Exempt

W/C Code: 3634

Safety Sensitive Position: Yes

Desired Character Qualities:  Attentiveness, Availability, Creativity, Dependability, Discretion, Flexibility, Humility, Joyfulness

Job Summary: The Field Service Technician I is responsible for supporting the daily operations of the sales locations. Providing service and customer support during field visits or dispatches and managing all on-site installation, repair, maintenance and testing tasks. 

Essential Job Functions:

• Performs field service repairs to customers wellsite production equipment while using technical manuals, prints and specifications.
• Directs, coordinates, and performs the job activities in a manner consistent with the company’s goals and objectives, while adhering to all customer field location policies and safety requirements
• Troubleshoots production process operations and recommends actions for problem solving.
• Provides job completion field service report details to the customer and Kimray
• Prepares, completes and presents wellsite Job Safety Analysis prior to commencing work.
  Ensures correct inventory is maintained on service vehicle to facilitate field service repairs.
  Responsible for providing basic leadership while teaching, coaching and mentoring Team Members
  Complies with all safety policies, practices, and procedures. Reports all unsafe activities to supervisor and/or a Health Safety and Environmental team member.
  Participates in proactive teams to achieve departmental and company goals.
  Provides leadership to others through example and sharing of knowledge/skill.
  Performs other duties as assigned.

Qualifications:

• Must pass DOT physical.
• 3-5 years’ Oil & Gas industry experience required.
• Working knowledge of oil and gas production equipment practices
• Ability to apply Kimray/Non-Kimray products to applications.
• Ability to operate Field Service Equipment including the proper use of tools.
• Ability to use Kimray sizing programs and interpret results.
• Must have analytical, problem solving and critical thinking skills.
• Able to communicate clearly with field level operators / engineers.
• Able to prioritize activities.
• Ability to operate computer.
• Must have valid driver’s license and clean MVR.
• Must pass background check and drug screen.

Core Competencies:

• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when thigs are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Integrity and Trust – Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
• Interpersonal Savvy – Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Listening– Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Peer Relationships– Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
• Perseverance – Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Time Management – Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; get more done in less time than others; can attend to a broader range of activities.

Supervisory Responsibilities:  No

Education:

• High School Diploma or equivalent required
• Shop / Field environments – PPE required in specific areas.
• Ability to function and adapt to a various range of weather conditions.

Work Environment:

Physical Requirements:

• Repetitive use of hands
• Stooping, kneeling, crouching, or crawling
• Lifting, pushing, and pulling up to 75 lbs.
  • Driving for extended periods of time
  • 5% overnight travel when required.

Travel

Safety Sensitive Position:

·         Yes

This position performs tasks or duties that could affect the health or safety of Kimray employees or other individuals and has been designated as Safety Sensitive.