What are the responsibilities and job description for the Client Care Manager position at Kind Senior Care?
Are you passionate about improving the lives of seniors and their families? Do you excel at guiding and supporting a team to deliver outstanding care? Join us as a Client Care Specialist, where you’ll take the lead on care planning, Caregiver management, and ensuring every client feels valued and well-supported.
What You’ll Do
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Assess Client Needs
Conduct in-depth evaluations of new clients to determine their specific needs, preferences, and care requirements. -
Develop Care Plans
Create, implement, and regularly update personalized care plans that meet regulatory standards and reflect our commitment to exceptional care. -
Lead & Support Caregivers
Manage and train a dedicated team of Caregivers—offering mentorship, performance feedback, and ongoing education. -
Maintain Client Relationships
Act as the main point of contact for clients and their families. Promptly address concerns, resolve issues, and ensure everyone feels heard and supported. -
Collaborate with Partners
Work closely with external healthcare providers and community resources to ensure our clients receive coordinated, comprehensive care. -
Keep Detailed Records
Maintain up-to-date, confidential client files and track all relevant documentation in compliance with industry regulations. -
Provide Leadership Updates
Regularly communicate client progress and caregiver performance to company leadership, highlighting successes and addressing any roadblocks. -
Drive Recruitment Efforts
Assist in identifying and onboarding new Caregivers as our team grows. -
Stay Current in the Field
Keep pace with the latest home care trends, best practices, and regulations. Participate in ongoing professional development opportunities.
What We’re Looking For
- Clinical license preferred (RN, LSW, PT, OT) – We strongly encourage RNs to apply. Candidates must hold a clinical license or have equivalent experience in case management, senior care, or a related healthcare field to be considered for this role.
- Experience managing CNA's, HHA's, or similar roles.
- Solid understanding of home care regulations, industry standards, and emerging trends.
- Outstanding communication and interpersonal skills with a knack for problem-solving.
- Proven ability to handle multiple priorities in a fast-paced setting.
- Dedication to delivering top-notch client care and customer service.
- Proficiency in Microsoft Office and electronic client management systems.
- Valid driver’s license and reliable transportation.
Benefits
- Supportive, mission-driven company culture where you can grow and thrive.
- 401K with company match.
- Generous vacation program and Massachusetts Sick Leave.
Join Our Team
If you’re ready to take on a rewarding leadership role with an organization dedicated to compassionate care and professional excellence, we’d love to hear from you. Apply today to help us elevate the standard of home care for our clients and their families!
If you’re ready to take on a rewarding leadership role with an organization dedicated to compassionate care and professional excellence, we’d love to hear from you. Apply today to help us elevate the standard of home care for our clients and their families!
Kind Senior Care was founded in 2019 with the mission to help seniors thrive in whatever setting they call home. Since that time, we’ve earned Best of Home Care: Provider of Choice and Employer of Choice 4 years in a row.
Kind Senior Care is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.
Salary : $68,000 - $75,000
