What are the responsibilities and job description for the Customer Service Representative - Argo position at Kinder Morgan?
Customer Service Representative - Argo
Job ID # : 30097 Location : IL-ARGO
Functional Area : Customer Service Position Type : Full Time
Experience Required : 3 - 5 Years Relocation Provided : No
Education Required : High School Diploma
RC / Department : 6451 -MWREG ARGO TERMINAL RC 6451 : KMLQT
Position Description
PRIMARY PURPOSE Manage all products of Kinder Morgan customers. This includes, but is not limited to maintaining accurate inventory records in a financial accounting manner, reconciling inventory quantities within contractual tolerances, communicating with the customers as required to satisfy their requirements and communication with other KM employees / departments. Act as main contact for primary and back-up customers for any inquiry in regards to their participate in daily SQE meetings with assigned team JOB RESPONSIBILITIES
Actively participate in daily SQE meetings with assigned team
Be prepared to actively participate in the daily Customer Service / Operations sync call
Work closely with Senior CSR to understand, develop, document, implement and maintain CSR operating procedures
Execute all procedures and customer requirements according to SOP
Follow through on customer related issues to ensure 100% customer satisfaction
Maintain proficiency and accuracy using the various customer and KM information systems
Issue precise accurate direction to Operations via Galahad issued Plant Operating Orders
Work closely with the CSM & Senior CSR to investigate and respond to all customer complaints and inquires
Perform daily order verification; plant operating orders against Business Objects report
Ensure paperwork is 100% complete and compliant
Perform track administrator duties (either primarily or as back-up), which encompasses instructing the railroad where and when to spot incoming and outgoing railcars; including holiday and weekend rotation schedule
Handle issues and problems related to the movement of the customers’ product by interfacing with CSM, Operations, Senior CSR, Dispatch and Commercial to offer and execute solutions and adjustments in a timely manner
Coordinate investigation, correction, documentation and response to all customer complaints
Cross trained on all KM accounts. Must be able to satisfy all customer requirements as the business demands
Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner
Identify, support and achieve individual and CS team goals
Develop and maintain a positive working relationship with external customers, carriers and internal KM departments
Coordinate customer processes with all departments; i.e. Operations / Maintenance shutdowns, non-routine processes
Develop and provide internal reporting on customer service issues
Month-end processing
ensure all transactions have been recorded accurately in the various systems
investigate and resolve all inventory variances outside of tolerance
review customer billing for accuracy
Ensure all corporate directives / deadlines are met
Perform all tasks with accuracy
Perform job related special assignments as required
Position Requirements
Education High school diploma or GED equivalent 3-5 Years customer service experience in an industrial environmenT Experience, Specific Knowledge, Certification, Licenses Experience, handling and resolving controversial and conflict situations Experience in documenting and maintaining procedures Ability to successfully perform the required and expected duties with minimal direct supervision Ability to identify process improvements and implement them Ability to organize, schedule and prioritize departmental and individual work to meet various schedules and objectives Competencies / Skills Confidential, reliable, flexible, credible, confident, team oriented, high-energy, motivated Solid verbal, listening and written communication skills Able to deal with a wide variety of people with tack, courtesy and professionalism Proficient in computer applications; i.e., Word, Excel, Outlook. SAP experience a plus Ability to work in a team environment and interact with support groups, subordinates, supervisor and co-workers Ability to handle and resolve controversial and conflict type customer complaints professionally Ability to multi-task Working Conditions Able to work various hours and overtime to meet the demands of the business Able to respond to inquiries outside normal shift hours : Able to lift 25 pounds Able to adhere to professional business casual dress code Compensation : $52,600-$73,600 Job level and pay commensurate with experience and skill set. Benefits : Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following : health care benefits including medical, prescription drug, dental, and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid parental bonding leave; paid holidays; a flexible work schedule and many voluntary benefit plans.
EQUAL OPPORTUNITY EMPLOYER STATEMENT : We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Salary : $52,600 - $73,600
