Director, Client Portfolio Relationship Management

Our Work Matters
At Kindeva we make products that save lives, ensuring better health and well-being for patients around the world.
Why Kindeva?

• Purpose-driven work environment
• Significant growth potential
• Collaborative team culture
• Direct impact on patient care
• Industry-leading innovation

At Kindeva – Lexington, KY, we're not just making products – we're manufacturing life-saving nasal spray medications that make a difference.

The Impact You Will Make:
Transform Lives Through Innovation Join a rapidly expanding pharmaceutical CDMO where your work directly impacts patient health outcomes worldwide. The Director of Client Portfolio & Relationship Management is responsible as the primary operations, portfolio, and business management point of contact from the site for an assigned portfolio of clients, and Kindeva’s Commercial/Business Development leadership.
The role is a vital part of business and operational planning at the site and works to ensure current and anticipated client demands can be met. The person in this role integrates their understanding and knowledge of Client business plans and forecasts by collaborating with site Supply Chain leadership on matters of capacity and production planning. This role works with Kindeva Commercial and Business Development to understand each Clients view of the site as their CDMO, shares clients’ views of the performance with site leadership, and advises on focus areas to enhance client satisfaction and business growth.

Responsibilities:
ROLE RESPONSIBILITIES

• Assures appropriate levels of engagement with clients, including but not limited to site operations and management clarity; attention to client inquiries, product portfolio, and production plans; and service the site is expected to supply.
• Leads Client Portfolio & Relationship Management actions and serves as the primary site operations point of contact for the client (internal and external).
• Assures orchestrated client engagement models are established, which include a description of client management governance, agreements on routine operational communications/meetings, and periodic performance management discussions and business reviews.
• Establishes, aligns, and executes (as required) agreed guidance around client communications, associated with routine engagement, messaging, escalation, and notification.
• Provides direction to immediate team and relevant site functions regarding appropriate and expected communications with clients (e.g. includes but is not limited to site and production data)
• Establishes, manages, and executes appropriate escalation for client matters within teams, functions, site leadership, and the CDMO BU.
• Acts as primary liaison with Kindeva’s Commercial team; the leader in this role connects Client Portfolio & Relationship Management activity across site functions and with Commercial and Business Development roles to ensure timely information sharing.
• Drives Client Portfolio & Relationship Management efforts to assure service, and attention to client inquiries, escalation, and needs for existing business.
• Champions operational engagement and provides leadership to establish and execute highly effective routines, tools, templates, and associated guidance for business meeting preparation, setting agendas, and associated standard work which would aid client engagement experience.
• Provides clear guidance and direction to others in preparation and execution of business and performance management discussions.
• Assures well-orchestrated process for development of client visit schedules, including person in plant (PIP) visits, audits, and business reviews, for example.
• As required by current or future staffing, ensures employee development, training, and consistency, and manages the distribution of workload as necessary.
• Develops and coaches direct reports to achieve goals based on agreed objectives and results by optimizing resources and building team effectiveness.
• Collaborates and communicates with other functional areas to promote understanding and achieve strategic objectives.
• Promptly notifies line management and Quality leadership of potential issues or problems.
• Conducts interviews, and performance reviews, develops, and administers enhancement plans, follows up on employee issues, and conducts employee exits with HR if necessary.
• Shares best practices across functional units.
• Oversees the training, qualification, and requalification of relevant employees on subject matter.

Qualifications:
Required

• B.S / B.A. degree in Project Management, Business, or a related pharmaceutical sciences field or equivalent experience in a regulated industry
• Intimate understanding of business and operational planning, forecasting, and impact of demand planning on biotech, pharmaceutical, or biopharmaceutical manufacturing operations.
• 5 years’ experience and strength in planning, orchestrating, and managing business-critical relationships between providers/suppliers and clients.
• Excellent interpersonal and collaborative/facilitative skills across multiple functions, across internal business enterprises, and externally with a large number of clients
• Role-modeling communication skills, oral and written
• Ability to work independently and in a team setting with minimal supervision

Preferred:

• M.B.A. preferred
• 8 years cGMP experience in a biotech, pharmaceutical, or biopharmaceutical manufacturing environment, ideally pre-clinical phases through commercial, and/or equivalent amount of experience managing commercial operations or client portfolio management roles.
• 5 years of experience working with FDA/ EU and participating in regulatory agency inspections preferred.
• Strong Leadership, high level of personal/departmental accountability and responsibility

Join our One Team mission of manufacturing more tomorrows. Your expertise will help ensure better health and well-being for patients worldwide.

# LI-Onsite

California residents should review our Notice for California Employees and Applicants before applying.

Equal Opportunity Employer:
Kindeva Drug Delivery is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

Do you see yourself as part of the Kindeva mission? Click Apply Now Today!