Senior Client Portfolio & Relationship Manager

Our Work Matters At Kindeva we make products that save lives, ensuring better health and well-being for patients around the world. The Impact You Will Make In this role, you will serve as the primary point of contact for an assigned portfolio of CDMO clients, collaborating closely with Quality Leads and Technical Process Engineers. As a Senior Client Portfolio and Relationship Manager (CPRM), you will oversee cross-functional project management of operational activities that support the product lifecycle within the manufacturing site. Key responsibilities include executing a client engagement model and governance framework, ensuring effective communication and relationship management with both internal Kindeva teams and external clients. You will facilitate routine performance management and business reviews while contributing to business and operational planning at the site. Additionally, you will integrate business plans with technical transfer processes to support commercial supply and drive continuous process improvements to enhance client satisfaction and business growth. Role Responsibilities: Manage the overall process of introducing new products to the facility – including the scope, schedule, risk management and client communication – to ensure deliverables are met and provided on time. Create a project tracker, schedule, process flow, and Gantt for a kickoff meeting. Interface with the client to ensure all required product and process information is received and shared with the KDD project team. Initiate and track the New Product Change Controls working with departments/task owners to coordinate assignment and closure of tasks prior to each phase of manufacturing. Manage communication of project status and issue resolution with client and KDD project teams and leadership. Facilitate internal and client project related meetings to manage project success. Manage client invoicing, provide revenue forecasting and scope change orders. Support New Product Evaluation Process as needed: Review client provided information and attend NPE meetings to provide any feedback on site’s capability, capacity and project risks Provide technical transfer estimated timeline based on the project scope and input from SMEs Provide new site capability implementation timeline based the project scope and input from SMEs Support client technical calls and on-site due diligence meetings as needed; bring in SMEs as required Reviews proposals for new products BASIC QUALIFICATIONS B.S / B.A. degree in Project Management, Business or a related pharmaceutical sciences field or equivalent experience in regulated industry.  PMP certification preferred.  3 years cGMP experience in a biotech, pharmaceutical, or bio-pharmaceutical manufacturing environment, ideally pre-clinical phases through commercial, and / or equivalent amount of experience managing commercial operations or client portfolio management roles. Comprehensive understanding of business and operational planning, forecasting, and impact of demand planning on biotech, pharmaceutical or bio-pharmaceutical manufacturing operations. Experience working with FDA (Food and Drug Administration) and participating in regulatory agency inspections desirable Strong interpersonal and collaborative / facilitative skills across functions, across internal business enterprise, and externally with multiple clients within a portfolio Ability to make sound decisions regarding compliance-related issues with minimal supervision; proactive in identifying risks and creating mitigation plans. Proficiency in MS Office, Teams, and project management software (e.g., MS Project, Smartsheet).   #LI-Onsite