What are the responsibilities and job description for the Client Service Representative (CSR) position at Kindness Animal Hospital?
Client Service Representative/ Full-Time
We are looking to find someone that is available Monday thru Friday and one Saturday per month.
Summary/Objective
The Client Service Representative (CSR) at Kindness Animal Hospital is responsible for providing effective client service for all internal and external clients by using excellent, in-depth knowledge of Kindness Animal Hospital products and programs as well as communicating effectively with team members within the Client Service Representative Team. The best CSRs are genuinely excited to help clients. The CSR is patient, empathetic, and passionately communicative while maintaining a friendly, positive attitude.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Maintain positive, cooperative relationships with other employees and display tact and respect with team members even when busy or hectic.
2. Feel and express a genuine liking for animals and their owners and for working in an animal care field.
3. Provides timely and accurate information to incoming client calls and product knowledge requests.
4. Identify, process, and assess client needs according to established policies and procedures.
5. Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
6. Provides timely feedback to Oakwood Hills Animal Hospital regarding service failures or client concerns.
7. Partners with other teams to meet and exceed client’s service expectations.
8. Admit patients and handle medical records entries accurately. Enter and update client and patient information into practice computer software and shows accuracy in inputting details.
9. Prepare health certificates, immunization certificates, laboratory requests, and euthanasia forms.
10. Process payments/client invoices for services performed. Client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.
11. Receives and relays telephone, fax and email messages accurately and promptly Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
12. Other duties as assigned.
Competencies
1. Client Focus.
2. Problem Solving/Analysis.
3. Time Management.
4. Communication Proficiency.
5. Teamwork Orientation.
6. Technical Capacity.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. There is exposure to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands, and reach with hands and arms. Work may require lifting and carrying items weighing up to 50 pounds
Position Type and Expected Hours of Work
This is a full-time position. Shifts and hours of work are Monday through Friday and one Saturday per month. You must be able to work at least 8 hours per day between the hours of 8 am. to 6 pm.
Travel
No travel is expected for this position.
Required Education and Experience
1. High School Diploma or GED required; advanced coursework preferred.
2. Excellent communication skills.
3. Mathematical skills are essential skills
4. Basic computer literacy skills
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
- Paid training
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $15
