Lead Healthcare IT Field Engineer, Coastal Region

ScionHealth is recruiting for a versatile Lead Healthcare IT Field Engineer who can balance both hands-on work and remote responsibilities! This role requires travel within the Coastal Region (Florida - North Carolina - SE Area), including routine onsite visits to healthcare facilities in the region, and occasional overnight stays.  When not on location, the Lead Engineer will work remotely supporting the facilities within the Coastal Region from their home office.

Position Summary

The Lead Healthcare IT Field Engineer is responsible for deploying, managing, and supporting IT infrastructure and systems within a large geographic region in various healthcare settings, including hospitals, clinics, and medical offices.  This role requires both technical expertise and an understanding of healthcare-specific regulations and standards, ensuring optimal performance, security, and compliance of healthcare IT systems.  The Lead Field Engineer will frequently travel to various sites, collaborating closely with a team of engineering resources and healthcare professionals to provide technical support, maintenance, and solutions tailored to meet the unique needs of medical environments.

Key Responsibilities

Lead a team of engineering resources in an assigned geography

• Coordinate and assign other engineering resources in an assigned geography
• Train other engineering resources to solve problems and act as technical SME in the assigned geography for other engineering resources
• Act as an escalation point for clinical leadership and other peers across the organization

IT Infrastructure Deployment and Maintenance

• Install, configure, and support IT hardware and software, including workstations, servers, routers, and switches.
• Ensure all systems are optimized for performance, security, and compliance with healthcare industry standards.
• Conduct preventative maintenance and troubleshoot issues as they arise, ensuring minimal downtime for medical operations.

Support and Troubleshooting

• Provide onsite and remote technical support for healthcare staff, resolving issues related to network connectivity, software applications, and medical devices.
• Perform root cause analysis and resolve complex issues to prevent recurrence.
• Document support activities, troubleshooting steps, and solutions for future reference.

Compliance and Security

• Ensure all systems and processes meet HIPAA, HITECH, and other healthcare regulatory requirements.
• Implement security measures to protect sensitive patient data, including encryption, firewall configurations, and regular vulnerability assessments.
• Conduct regular audits of IT systems to identify potential compliance or security risks.

Technical Liaison and Training

• Serve as primary point of contact between healthcare providers and IT departments or external vendors, facilitating communication to support operational needs.
• Train healthcare staff on using IT equipment, software applications, and following security protocols.

Project Management and Implementation

• Lead in the planning, coordination, and execution of IT projects, such as new installations or migrations.
• Provide expertise in selecting appropriate hardware and software solutions to meet healthcare facility needs.
• Manage project timelines, ensuring milestones are met and communicating progress to stakeholders.

Education and Experience

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• 7 years of experience in IT support, with preference for healthcare or medical environments.
• Strong understanding of healthcare industry regulations (e.g., HIPAA, HITECH).
• Proficiency in network troubleshooting, Windows and Linux operating systems, and virtualization platforms.
• Strong communication skills and ability to work independently in various locations.
• Certifications in IT (e.g., CompTIA, Cisco, Microsoft) and healthcare IT (e.g., HCISPP).
• Advanced or industry recognized certifications and training in technology, security, or healthcare.

Key Competencies

• Technical Expertise:  Strong troubleshooting and support skills for hardware, software, and network systems in healthcare settings.
• Regulatory Knowledge:  Understanding of healthcare compliance requirements and security best practices.
• Interpersonal Skills:  Ability to communicate effectively with healthcare professionals and translate technical solutions into layman’s terms.
• Problem-Solving: Aptitude for diagnosing and resolving complex technical issues swiftly.
• Flexibility and Adaptability:  Willingness to travel, adapt to diverse environments, and work on a range of projects.
• Leadership and Senior Level Expertise:  Strong leadership and coordination capabilities of a distributed technical staff and lead problem solver of the most challenging technical and operational issues.

*Depending on a candidate’s qualifications, this role may be filled at a different level.