What are the responsibilities and job description for the CBO Director – Cash Management position at Kindred Hospitals Houston Central Business Office?
Description
The Cash Management Director is a member of the CBO leadership team and is responsible for overseeing the accurate posting of payments and adjustment to patients’ accounts, as well as resolving credit balances. This position is responsible for the overall operational activities within the payment posting section including the processing and posting of all payments for accounts receivable, balancing of all activity, correspondence, and scanning of documents. The Cash Management Director is also accountable for the management of the workflow to ensure that all payment, refund, adjustments and credit balances are current and that follow up is timely.
Summary of Job Duties:
- Perform as an expert for the CBO on all issues related to credits and cash posting.
- Ensures all manual processes are completed daily to initiate CBO Workflow
- Implement and monitor quality and ensure all standards are met.
- Manages the timely and accurate posting of payments to accounts receivable.
- Leads daily/monthly cash and adjustment activities to ensure that all payments are posted and that revenues are recorded accurately and timely
- Monitor staff productivity.
- Responsible for utilization of existing and potential technology tools, including automation, to ensure a stable, scalable platform and team
- Hold self and team members accountable for knowledge of, and full compliance with, performance standards as listed on all team member job descriptions.
- Demonstrate strong organizational skills, including attention to all detail for the full scope of all aspects of daily team functions.
- Address concerns and conflicts with coworkers and team members in a constructive manner. Identify and compliment team members on specific areas in which they are performing well.
- Problem solves with team members and remove barriers to help improve work processes.
- Cooperate with other departments in pursuing opportunities for improvement.
- Assist leadership in the development, implementation and analysis of protocols, standards/work methodology and policies to remain consistent with industry trends and company objectives.
- Monitor payor performance and outcomes for efficient account resolution. Engage in researching payer websites/payer policies and other reputable online resources to assist as needed with claim/account resolution.
- Recommend strategies to improve outcomes and processes.
- Collaborate with leadership on cost saving initiatives.
Qualifications
Qualifications:
A minimum of 5 years’ experience of hospital cash posting experience is required. With a minimum of 2 years’ experience in a supervisory role. In addition, knowledge through hands-on experience in billing, collections, denials, payment posting, Patient Accounting systems, clearinghouses/claim submissions and rejections and an overall knowledge of insurance portals, is needed.
Knowledge:
- Strong leadership skills with the ability to motivate a team in a fast-paced evolving environment.
- Strong analytical and technical skills.
- Ability to complete work independently and prioritize work, this includes working in a team environment.
- Possess an understanding of HIPAA as it relates to Personal Health Information (PHI).
- Basic Knowledge of general accounting principles and standards.
- Knowledge of insurance reimbursement practices and overall/general through understanding of revenue cycle management (RCM)
- Knowledge of State Statutes relating to credit balances
- Basic understanding of medical terminology and experience in various reimbursement/billing methodologies.
- Intermediate skills in Microsoft Office (Word, Excel.)