Coordinator-Sls Order-Kinetic

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.

• As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
• Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.
  
  

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What You'll Do

• Assist Internal and External Sales teams after Point of Sale to Point of Install with order support.
• Review WIP orders and assist with customer onboarding.
• Process payments and assist customers with autopay set up as needed for order processing.
• Gains and maintains product/service knowledge, working knowledge of Kinetic technology and operations.
• Ensure operational/sales integrity of all order submissions.
• Other duties as assigned.
  
  

Do you Have?

• Good telephone communication skills and customer interface ability.
• Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating agent issues, work as a team player, and defuse difficult situations.
• PC skills (Windows), 10-key and keyboarding skills.
• The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry.
• Ability to work flexible hours on a rotating schedule including evenings, holidays, and weekends.
• Salesforce Knowledge
  
  

Work Hours: Monday through Friday 11a-8p

Some weekend hours on Saturday as needed.

Qualifications - Internal

Minimum 1 year experience with Windstream, preferably in a customer facing or sales processing role.

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Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://windstreambenefits.com
  
  

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.