Demo

Implementation & Support Specialist

Kinetic Corporation
San Francisco, CA Full Time
POSTED ON 4/15/2025
AVAILABLE BEFORE 5/10/2025

Implementation & Support Specialist

Department : North America

Employment Type : Permanent - Full Time

Location : North America

Compensation : $0 / year

Description

Discover Kinetic Kinetic is a leading provider of student housing and event management software, helping colleges and universities across North America streamline housing operations and enhance the residential experience. For over two decades, our innovative solutions have empowered institutions to optimize student housing and event management, driving efficiency and improving student life.

As part of the Volaris Group, a global leader in specialized software solutions, we offer financial stability and a long-term commitment to delivering industry-leading products. Our team is passionate about higher education technology, working closely with customers to drive real impact.

As we continue to grow, we're looking for talented individuals to join our team. If you're excited about making a difference in student housing and event management, Kinetic is the place for you.

Why Choose Kinetic?

  • Trusted Expertise : With decades of experience, we empower over 350 institutions worldwide to achieve their goals.
  • Scalable Innovation : Our adaptable solutions grow alongside institutions, delivering measurable impact and seamless integration.
  • Global Reach : Operating in over 20 countries, we manage more than 700,000 student bedrooms annually.
  • Sustainability Focus : Committed to the SME Climate Pledge, we're driving a positive environmental impact.

At Kinetic, we foster a culture of passion, drive, and collaboration where every team member contributes to delivering exceptional customer experiences and company growth. We champion personal development by building on individual strengths and offering clear paths for career advancement across our business.

Your Role :

We are seeking a highly motivated and skilled Software Implementation & Sales Support Specialist to join our team. In this role, you'll play a key part in showcasing our cutting-edge housing and residence life software to prospective customers while ensuring seamless onboarding and implementation for new clients. You'll be at the heart of our operations-delivering demos, managing projects, setting up systems, and supporting customers across North America. This is a fantastic opportunity for a tech-savvy, customer-focused professional who thrives on collaboration and enjoys making an impact.

Key Responsibilities

  • Support the sales team by demonstrating our housing and residence life software to new prospects, including in-depth demos both remotely and onsite.
  • Lead new customer onboarding with planning, project management, delivery, system configuration, and training.
  • Work closely with internal departments to coordinate project milestones and ensure smooth delivery aligned with customer timelines.
  • Set up demo sites, live products, and sandbox environments.
  • Assist in answering technical and functional questions in RFPs.
  • Deliver paid-for and webinar-style training sessions for customers.
  • Contribute to improving and developing product support documentation.
  • Provide insights for product roadmap considerations.
  • Collaborate with technical support, Customer Success, sales, marketing, and other functions.
  • Skills, Knowledge and Expertise

  • Exceptional interpersonal skills and the ability to build strong relationships.
  • A confident and engaging presenter with a collaborative approach.
  • A driven individual who thrives in a fast-paced environment and embraces challenges.
  • Strong problem-solving and prioritization skills.
  • Proven experience managing small to large-scale projects.
  • An ability to quickly learn and navigate complex software.
  • A natural curiosity and drive to continuously enhance services.
  • Strong organizational skills and attention to detail.
  • Technical proficiency, including knowledge of system integrations / interfaces.
  • Experience working cross-functionally to achieve business outcomes.
  • Benefits

    As part of the Kinetic team, you will benefit from :

  • Competitive Salary
  • Annual Bonus Scheme
  • Healthcare scheme with Vision and Dental
  • Wellbeing program
  • 401K
  • 15 Days per year paid time off
  • Work from home
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