What are the responsibilities and job description for the Front Desk Care Coordinator (Receptionist)/PT Tech -Physical Therapy Clinic position at Kinetic Edge Physical Therapy?
Kinetic Edge Physical Therapy is a unique place with exceptional therapy professionals. Our company has been in operation for over 25 years, is renowned for excellent customer service, and is steadily growing. Our combination of insurance-covered care and cash-based programs has created stability and strength, and our commitment to transforming lives and restoring hope is the fuel that drives us!
We currently have a GREAT OPPORTUNITY for a CARE COORDINATOR/PT TECH to work at our Ames North physical therapy clinic. This position is a full-time hourly position with an expected 40 hours per week.
RESPONSIBILITIES (include, but are not limited to)
- Deliver excellent customer service and client experience
- Director of first impressions and continued client engagement including in-person, over the phone and email correspondence
- Reviewing and explaining therapy services and insurance benefits to clients and communicating consulting services to employers
- Assisting with completion of client paperwork
- Work collaboratively to implement front desk processes and related tasks such as: scheduling appointments, collecting payments, and inputting information into the electronic medical record (EMR)
- Supporting the clinical provider team by relaying and coordinating treatment information from referring providers and / or employers for consulting services
- Cleaning floors by vacuuming and mopping, cleaning sinks and toilets, cleaning and disinfecting all surfaces, including windows and therapy equipment
- Performing laundry and cleaning tasks including changing out treatment rooms between client visits
- Other tasks as required
PREFERRED EXPERIENCE
- Minimum of 1 year customer service experience
- Minimum of 1 year in a medical office or office setting
- Experience working with or knowledge of EMR software, Microsoft office
Along with the opportunity to work as part of an AMAZING team, we provide Competitive wages based on experience and skill set, paid training, profit-based bonus potential and a comprehensive benefit package:
- PTO, 401K, Insurance: Health, Vision and Dental, ST/LT Disability insurance, an Employee Assistance Program and much more!
An ideal candidate for this position is a positive-thinking, team-oriented person who possesses strong organizational and communication skills. If you are someone who enjoys interacting with clients in a courteous, professional manner and seeing lives transformed, then a career with Kinetic Edge Physical Therapy may be exactly what you are looking for!