Customer Success Manager - Northeast US

About Kinetic

Kinetic is on a mission to provide an Insurance offering where technology can create a safer work environment for our clients and where our broker partners can provide a unique risk mitigation strategy to their clients and prospects. Through Kinetic's wearable technology, which sits on the wearer's hip and alerts them when they perform a high-risk motion, we are able to help people change their behavior and prevent painful, costly injuries. Our wearable technology has been deployed to tens of thousands of industrial workers at some of the leading Fortune 500 firms, and has been proven to reduce injuries by 55%.

• Kinetic, in partnership with Nationwide, is the first of its kind MGU providing a technology-driven approach to worker safety by equipping policyholders with wearable hardware, at no additional cost, that is proven to reduce injuries and claims.
• This approach is aligning the policyholder, the broker and the carrier with tools that allow for proactive loss control and premium savings.
  
  

Kinetic is backed by leading New York and Silicon Valley venture capital firms and they share our excitement in defining the future of Workers Comp Insurance. Kinetic is a fully distributed company that values diversity and provides our team members opportunities for growth. We are dedicated to creating an environment where people can share their own backgrounds, experiences, and ideas to produce their best work.

This role requires traveling up to 30-40% of the time to our customers who are located throughout the Northeast US.

Responsibilities:

• Educate Policyholders about Kinetic's wearable tech and its efficacy
• Tailor deployment strategies to individual Policyholders' needs
• Manage relationships with key members of Policyholders' teams (including business owners, operations leaders, etc)
• Present comprehensive impact reports on the effectiveness of Kinetic's wearable technology
• Coordinate additional resources across internal and external teams to manage Policyholders' total risk profile
  
  

Qualifications:

• Must be located in the Northeast US
• Must be able to travel 30-40% of the time
• 2 years of experience in business operations or customer facing roles
• Bachelor's degree or equivalent
• Strong attention to detail, data driven, highly organized, and a quick, curious learner
• Motivated self-starter with problem solving and issue resolution skills
• Ability to think on your feet and thrive in a dynamic, start-up environment
• Can work in a fast paced environment and manage multiple stakeholders at once
• Effectively manage their time to ensure customer requests are handled in timely manner
• Efficiently communicate technical impacts to non technical audience
  
  

Bonus points for:

• Bilingual in Spanish / English
• Degree in Workplace Safety
  
  

What we offer:

• This is a remote position besides required travel
• $90k-$100k base salary bonus and equity.
• Fully distributed, remote team across all continental US time zones
• Choose your OS - employees can choose any computer they prefer
• Medical, dental, and vision insurance
• 20 vacation days per year
• 9 federal holidays off
• Parental Leave
• Pre-tax 401k contribution
• HSA with compatible health plans
• 20% off Kindbody services including fertility and family-building
• FREE: Health Advocate
• FREE: Telehealth Membership
• FREE: OneMedical Account