What are the responsibilities and job description for the Household Goods Customer Service Coordinator position at Kinetix International Logistics?

Job Description

Kinetix International Logistics currently supports thousands of relocations for our fortune 500, NGO, and governmental clients in over 100 countries globally. We have experience ranging from relocation-related services to move management support to logistics for medical supplies, vehicles, heavy machinery and IT equipment. We regularly operate in areas ranging from developed metropolitan and suburban locations to conflict and disaster zones, and are a proven expert in relocation and logistics, no matter how simple or complex the task at hand. In addition, our volumes and extensive global network allow for competitive price and agile response regardless of service or location.

Kinetix is currently seeking to fill the position of Household Goods Customer Service Coordinator in our Shelton, Connecticut office to support our corporate client’s relocation program delivery.

The Customer Service Coordinator responsibilities include :

Providing service to all client locations with full coordination of domestic and international household goods moves
Booking ocean / air / truck transport of household goods cargo including generation of all required documentation
Negotiating pricing with vendors across our network of providers in 137 countries.
Maintaining data in proprietary database for shipment tracking
Calculation and quotation of pricing to clients
Providing regular status updates to clients through e-mail and / or reports
Working with and providing support to relocation managers.
Invoice processing and billing of household goods files
Supporting program management and reporting functions.
Supporting sales force with subject matter expertise for prospective client presentations
Other duties as assigned

Experience Required :

Bachelor’s Degree Preferred

3-5 Years in the delivery of household goods customer service

Bilingual capabilities preferred but not required

Job Requirements :

Work both independently and as part of a team

Strong oral and written skills

Skilled and experienced in working with a database and all Microsoft Office programs

Effective multi-tasker with strong organizational and inter-personal skills

Benefits include :

Hybrid work schedule

Employee medical is company paid (voluntary dental, vision and life are also available)

401(k) retirement program

Paid vacation, sick time, and holidays with your birthday off

Business casual dress

If you are interested in joining our energetic team, please send your resume and cover letter with salary expectations.

Kinetix is an Equal Opportunity Employer and Values a Diverse Workforce

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Household Goods Customer Service Coordinator

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