Field Service Supervisor

THIS POSITION REQUIRES 40% TRAVEL

Responsible for supporting the clinical and patient care needs of the Patient Care Representatives (PCR). Provides training and education to the PCRs and serves as a mentor to new Patient Care Representatives. Covers open service positions while hiring is in process. Evaluates the clinical application and administrative responsibilities of each PCR. Provides product selection support as well as working with the sales team to ensure the accounts are running efficiently. Works hand in hand with the territory liaison for hiring purposes.

ESSENTIAL DUTIES and RESPONSIBILITIES:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

Supervisory Responsibilities

Provide day-to-day direction to the Patient Care Representatives & Service Leads. Ensure coverage for each of the locations. Approve and manage PTO time as well as provide feedback for performance evaluations.

Required Key Skills and Abilities

• Must have strong problem-solving, and technology skills.
• Must demonstrate sound analytical and organizational skills
• Must have excellent written, oral, and interpersonal communication skills
• Must be able to earn trust and confidence from their co-workers and to take personal accountability.
• Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must demonstrate strong convictions and support for Kinex Medical’s mission, vision and goals.
• Ability to work positively, effectively and ethically with personnel.

Essential Duties and Responsibilities Include but not limited to:

An individual in this position must be able to successfully perform the essential duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Provide customer service to clinics, physicians, therapists, and patients
• Responsible for proper fitting and instruction of soft goods, bracing, bone growth stimulation, and all other products dispensed at clinics or a patient’s home
• Provide product application and instruction during the initial fitting and at any follow-up visits or calls
• Perform necessary product modifications to fit the patient according to the physician’s order
• Coordinate with patients for follow-up fitting appointments as necessary
• Respond to questions, issues, and problems of moderate to complex scope
• Ensure proper completion of insurance billing information forms
• Understand the billing process to educate the facility and patients
• Complete and submit accurate documentation, following all necessary compliance and regulatory processes
• Ensures proper completion of Insurance billing forms
• Have a valid driver’s license and dependable personal vehicle
• Other duties as assigned
• Provide feedback to complete performance reviews
• Ability to make necessary product modifications to fit the patient according to thephysician'ss order

Must be knowledgeable in the following areas:

• Use and care of the products
• Fitting problems and how to solve them
• Company’s services and availability
• Patient instruction and follow-up
• All patient oriented paperwork

Instructs staff on how to handle, document, and reissue products in the case of defective products:

• Handles all defective products with the coordination of the warehousing department
• Responsible for educating staff members to Kinex policies/procedures
• Responds to questions, issues, and problems of moderate to complex scope
• Serves as a liaison between Patient Care Representative and the organization
• Responsible for coordinating required audits of inventory as set forth by the management team
• Understands the billing process to educate the PCR’s and patients

Must be willing to travel to various territories, using own transportation/ if applicable, upon request as dictated by management for purposes of PCR clinical evaluation, and filling in where there are open PCR positions. THIS POSITION REQUIRES 40% TRAVEL.

• Assist in the hiring process for Patient Care Representatives.
• Create and manage the on-call and weekend schedule, and be available to support those on call representatives.
• Ensure completion of inactive inventory and assign the responsibility to specific representatives.
• Ensure completion of Quarterly counts and proactively prepare for them
• Maintain physician protocols the service team utilizes in your areas
• Complete ride alongs with each PCR 1-2 times a year
• Inspect and visit storage locations for compliance and stock levels
• Maintain the company’s image and reputation at the highest level possible
• Conduct oneself in a professional and ethical manner
• Maintain a professional appearance

Adheres to all internal corporate compliance guidelines and government healthcare regulations, in addition to the policies and procedures set forth by the clinic or hospital administration

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

EEO

It is the policy of the Company that no person may be illegally discriminated against in applying for employment or in employment. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to creed, race, color, religion, sex/gender, age, national origin/ethnicity, ancestry, arrest record, disability, genetic information including testing, veteran/military status/service, membership in the National Guard, state defense force or any other reserve component of the military forces (either state or the United States), political affiliation/orientation, declining to attend a meeting or to participate in any communication about religious matters or political matters, marital family status, sexual orientation, gender, gender identity or gender expression, or the authorized use of family or medical leave or worker's compensation benefits, genetic information, pregnancy, harassment, equal pay/compensation, retaliation, familial status/parenthood, citizenship or immigration status, disease (i.e. HIV or AIDS), marital status, hairstyles, mental health, status of tobacco usage, breastfeeding, domestic abuse, public assistance status or any other factor prohibited by state or federal law.

Kinex Medical operates in several states throughout the U.S. State law may require additional protected characteristics; please check the Equal Employment Opportunity section in the state addendum that aligns with the employee’s work location. Our Company is committed to following any additional state requirements regarding this topic.

Reasonable accommodations shall be made for qualified individuals with a disability, unless such accommodations would impose an undue hardship on the Company. A reasonable accommodation is a change or adjustment to job duties or work environment that permits a qualified applicant or employee with a disability to perform the essential functions of a position or enjoy the benefits and privileges of employment compared to those enjoyed by employees without disabilities.

Requests for accommodations under the Americans with Disabilities Act or under a state regulation (i.e. the Wisconsin Fair Employment Act) from current employees must be made in writing in accordance with Company policy.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Supervisor: 1 year (Required)
• healthcare: 1 year (Required)

Ability to Commute:

• Columbus, GA 31909 (Required)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Columbus, GA 31909

Salary : $20 - $25