What are the responsibilities and job description for the Group Rooms Coordinator position at King and Prince Beach and Golf Resort?
The award-winning The King and Prince Beach & Golf Resort is looking for a Property Controller! Located in the beautiful Golden Isles, The King and Prince Resort is a TripAdvisor Traveler's Choice award winner and has been operating for 90 years. During all those years, one thing has remained the same: we provide our guests with superior service, outstanding accommodations, and unrivaled Southern hospitality. We are looking for someone to not only continue this tradition of excellence but to enhance the guest experience.
The Group Rooms Coordinator administers the operational and system processes for coordinating group reservations. Facilitate ongoing communication between the client and various hotel departments ensuring all departments are prepared to exceed customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Keep updated files on all upcoming groups upon receipt of turnover.
- Ensure accuracy between the Amadeus and HMS/Infor systems (room blocks rates cutoff dates).
- Detail each Group profile and/or reservation with Group specific information (rate code deposits, location requests, package inclusions, contract concessions, etc.).
- Build rates and inclusive packages specific to each Group (create routing profiles deposit policies cancellation policies etc.).
- Process travel agent commissions.
- Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
- Manually assign specific accommodations based upon feature and/or location requests.
- Provide reservations and pick up reports upon request.
- Cross reference Group resumes with system information and ensures accuracy.
- Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference Services Coordinator.
- Review no shows from the previous night and make corrections as needed.
- Assist accounting in verifying and correcting group guest’s folios.
- Ensure all group functions are completed in an accurate and timely fashion.
- Maintain a professional appearance and follow hotel grooming and dress standards.
- Follow all departmental and company policies and procedures.
- Manage group reservations, online bookings and rooming lists.
- Acts as a resource to all departments of the hotel and the client for information.
- Maintains a working knowledge of the sales, front office, reservations, etc.
- Maintains accurate files and systems for information retrieval as it relates to group bookings.
- Interacts in a professional manner with all guests, vendors, contractors, and fellow employees.
The King and Prince Beach & Golf Resort is a part of MMI Hospitality, a company steeped deep in southern hospitality. Please apply today if you are interested in joining a company with roots reaching back over 65 years in the hospitality industry.
Click here for more information on the benefits offered by MMI.
MMI fosters a work environment that is inclusive as well as diverse, where our team members can be themselves. MMI is an Equal Opportunity Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Benefits:
- Health Insurance
- 401k with Employer Match
- Paid Time Off (PTO)
- Dental Insurance
- Vision Insurance
- Milestone Service Awards
- Access to Pay During the Pay Period
- Employee Assistance Fund
- Paid Holidays
- Life Insurance
- Mental Health Benefits
- Disability Insurance
- Professional Development & Support
- Discounted Hotel Rooms
