Dispensary Assistant General Manager

Job Description:

The Assistant General Manager (AGM) plays a key leadership role in supporting the General Manager (GM) with the daily operations of the dispensary. This includes managing staff, ensuring compliance with regulations, optimizing customer service, and driving sales performance. The AGM will help oversee inventory management, employee training, and operational efficiency while fostering a positive team culture.

Duties & Responsibilities:

• Provide best-in-class customer service
• Lead the Patient Care team in accordance with [Company’s] mission, vision, goals, and objectives
• Follow established policies for sales and customer service to ensure customer satisfaction
• Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge
• Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the GM or Store Manager
• Assist all patients and customers in making product choices by being knowledgeable about how different methods of cannabis consumption affects our patients differently. Suggest dosage starting points and upward titration for inexperienced patients
• Complete and appropriately delegate (if applicable) tasks assigned during scheduled shift, including:
• Correct cash handling and discount application
• Verification of proper paperwork, documentation, and ID for patients
• Accurate use and maintenance of the Point of Sale (POS) system
• Accurate and timely data entry of patient profiles in both the POS system and the regulatory electronic verification systems
• Assistance in verifying order deliveries for accuracy
• Security measures and safety compliance
• Maintenance of an organized and clean store
• Management of visitor log
• Maintenance of open communication with the management team and other coworkers
• Reporting of team member issues or patient situations
• Work with General Manager and/or Store Manager to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
• Work with the Store Manager and/or the GM to properly onboard and train new employees
• Support all dispensary duties at various work stations, as assigned by store leadership based on staffing and business needs
  
  

Qualifications:

• Bachelor's degree or comparable business experience
• At least three years of managing teams in a retail setting, specifically with POS business operations
• Cannabis experience preferred
• Inventory control experience preferred
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible and dependable attendance
• Must be 21 years or older
• Must pass any and all required background checks
• Must possess a valid drivers license or state ID
• Must have reliable mode of transportation
• Must understand and comply with the rules, regulations, policies, and procedures of The Company
• Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws
  
  

Skills:

• Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills
• Meet timelines consistently and be able to effectively work under pressure
• Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations
• High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally
• Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email
• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness
• Adapts and thrives in a demanding, fast-paced environment
• Possesses a high level of critical thinking
• Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPPA requirements
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes
  
  

Additional Requirements:

• Move about the dispensary in order to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary
• Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely
• Converse and communicate with individuals and groups of people directly
• Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications and email
• Prepare patient and/customer orders by moving and placing products
• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas
  
  

Working Conditions:

• Patient and/or customer-facing environment
• Ability to work outdoors in varying and sometimes adverse weather conditions
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent
  
  

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