What are the responsibilities and job description for the Communication Specialist II -- CITRS position at King County Sheriff's Office?
Salary
$85,696.00 - $108,638.40 Annually
Location
WA, WA
Job Type
Special Duty Assignment
Job Number
2025SW23809
Department
MTD - Metro Transit
Division
Mobility
Opening Date
02/14/2025
Closing Date
3/2/2025 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
C4 : PROTEC17-P&T-MTD
Full- or Part-Time
Full Time
The recruitment for this position is open to ONLY current King County Metro Employees
The Customer Information Technological Resources and Solutions (CITRS) team within King County Metro's Mobility Division, Customer Communication and Services (CCS) Section is seeking multiple innovative, customer-focused professionals to join our teamworking on-site at the Transit Control Center (TCC) to provide real-time communication for the public. As part of the on-site CS Item, you will play a vital role in enhancing rider experience by quickly gathering, analyzing, distilling, and disseminating transit service information including planned and unplanned service disruptions, and emergencies using various information systems, channels, platforms, and applications.
This recruitment will be used to fill 1 Special Duty Assignment position. In addition, this selection process may be used to generate an eligibility pool for future Special Duty Assignment vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.
Job Duties
Applying equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work is a daily responsibility and a foundational expectation for all King County employees. As the Communication Specialist II, you will:
Experience, Qualifications, Knowledge, Skills:
Required Application Materials
Final offer(s) will be based off of a letter of interest and are contingent on successful completion of reference checks and/or file review.
Work Location
The primary location of the position Transit Control Center (TCC) in the SODO area of Seattle and other sites as assigned. There is some hybrid (teleworking and in the office) work as determined by Metro's needs. The work associated with this position will be performed or conducted through a combination of onsite and remote work. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Work Schedule
Multiple shifts covering from 4am to 10pm, Mon-Friday with possible Weekend coverage from 4am to 10pm, as needed. This position is non-exempt from the provisions of the Fair Labor Standards Act, and therefore is eligible for overtime pay.
Union Membership: PROTEC 17
Job Code: 252202
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Sianna Weicuss, sweicuss@kingcounty.gov
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office. King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Which of the following applications, sites, and services are you proficient in? (Please select all that apply.) You may be asked to demonstrate your basic proficiency with all items you check below.
Are you able to learn new computer systems and applications quickly?
Do you have experience following planned and unplanned bus reroutes?
Do you have basic knowledge and understanding of Metro's transit system and services, and public-facing customer communications methods and tools?
Do you have experience using real-time transit tools, such as next departures or bus tracking applications?
Do you have experience working in a fast-paced, high-demand, cross-team environment, where you must listen and absorb information where you are not the primary audience but must make fast-paced decisions based on limited information with narrow opportunities for follow up and clarifications?
Please attach a one-page letter of interest sharing how your skills and experience are suited for this role. You should include in your answer the broad scope of information that you believe we need to know to fully evaluate your experience, knowledge, and skills. Please format the document as follows: a. Font: Arial b. Font Size: 12 Pt c. Line Spacing: 1.5 lines d. Margins: minimum of one inch on all four sides of the page.
I certify that the statements made by me on the application and supplemental questions are, to the best of my knowledge, true, complete and correct. I understand that any misrepresentation or material omission of fact on this or any other document required by King County may constitute grounds for rejection, or if employed by King County, for disciplinary measures, including dismissal.
Employer King County
Address King Street Center
201 South Jackson Street
Seattle, Washington, 98104
Phone 206-477-3404
Website http://www.kingcounty.gov/
$85,696.00 - $108,638.40 Annually
Location
WA, WA
Job Type
Special Duty Assignment
Job Number
2025SW23809
Department
MTD - Metro Transit
Division
Mobility
Opening Date
02/14/2025
Closing Date
3/2/2025 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
C4 : PROTEC17-P&T-MTD
Full- or Part-Time
Full Time
- Description
- Benefits
- Questions
The recruitment for this position is open to ONLY current King County Metro Employees
The Customer Information Technological Resources and Solutions (CITRS) team within King County Metro's Mobility Division, Customer Communication and Services (CCS) Section is seeking multiple innovative, customer-focused professionals to join our teamworking on-site at the Transit Control Center (TCC) to provide real-time communication for the public. As part of the on-site CS Item, you will play a vital role in enhancing rider experience by quickly gathering, analyzing, distilling, and disseminating transit service information including planned and unplanned service disruptions, and emergencies using various information systems, channels, platforms, and applications.
This recruitment will be used to fill 1 Special Duty Assignment position. In addition, this selection process may be used to generate an eligibility pool for future Special Duty Assignment vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.
Job Duties
Applying equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work is a daily responsibility and a foundational expectation for all King County employees. As the Communication Specialist II, you will:
- Apply equity and social justice principles to all aspects of the work.
- Work on-site at the TCC, in Seattle’s SODO district.
- Send transit alerts and other rider information as needed.
- Collaborate with the TCC Coordinators, Field/County Ops., and a variety of Bus Operation teams, to collect and organize planned and unplanned real-time transit service disruption information for digital delivery through various channels and platforms to transit riders and the public.
- Compile, research, analyze, prepare, edit, and review transit-related service information and interruptions for timely digital publication.
- Respond to public engagement through social media channels, as needed.
- Work under the direction of the CITRS Chief or FA IV to perform duties and assignments.
- Other duties as assigned.
Experience, Qualifications, Knowledge, Skills:
- Excellent attention to detail, with demonstrated analytical, problem-solving, and research skills.
- One to two years of experience in customer service, public transportation, information technology, or related fields.
- Basic knowledge and understanding of Metro’s transit system and services, and public-facing customer communications methods and tools.
- Proficiency and ease in using business communication tools and new technology in your everyday work.
- Flexible to change and able to prioritize and work effectively in complex tasks within tight timelines.
- Report to work for varying shifts on-site and at remote locations, as necessary.
- Self-motivated and able to work independently or as part of a team.
- Direct experience working in ATIS, Arcadis/IBI Transit-Alerts, SharePoint, intermediate or higher proficiency with MS Word, Excel, and /or Salesforce (CRM).
- Experience in public transportation communication via a variety of channels including face-to face, social media platforms such as Instagram, Facebook, X (Twitter) and YouTube, blogs, or other social media tools.
- Experience in Sprout.
- Experience working with internal and external diverse communities.
- Self-motivated and able to work independently or as part of a team.
- A Washington State driver's license or alternative ability to report reliably to various worksites and around King County.
Required Application Materials
- An online employment application
- Letter of Interest
- Answers to all supplemental questions
Final offer(s) will be based off of a letter of interest and are contingent on successful completion of reference checks and/or file review.
Work Location
The primary location of the position Transit Control Center (TCC) in the SODO area of Seattle and other sites as assigned. There is some hybrid (teleworking and in the office) work as determined by Metro's needs. The work associated with this position will be performed or conducted through a combination of onsite and remote work. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Work Schedule
Multiple shifts covering from 4am to 10pm, Mon-Friday with possible Weekend coverage from 4am to 10pm, as needed. This position is non-exempt from the provisions of the Fair Labor Standards Act, and therefore is eligible for overtime pay.
Union Membership: PROTEC 17
Job Code: 252202
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Sianna Weicuss, sweicuss@kingcounty.gov
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office. King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12 paid holidays each year plus two personal holidays
- Generous vacation and paid sick leave
- Paid parental, family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Which of the following applications, sites, and services are you proficient in? (Please select all that apply.) You may be asked to demonstrate your basic proficiency with all items you check below.
- ATIS (Automated Traveler Information System).
- TRANSIT-alerts.
- Transit Information Mapping System (TIMS).
- Power Bl Reports.
- Sprout
- Word, or similar products (Google Doc, Pages, etc.).
- Excel, or similar products (Google Sheets, Numbers, etc.).
- SharePoint.
- MS Teams.
- Outlook.
- King County Metro Online Trip Planner.
- King County Metro page.
- Google Maps.
- Microsoft Edge.
- Google Chrome.
- Web Traffic Cams.
- None of the above, but willing to learn.
Are you able to learn new computer systems and applications quickly?
- Yes
- No
Do you have experience following planned and unplanned bus reroutes?
- Yes
- No
Do you have basic knowledge and understanding of Metro's transit system and services, and public-facing customer communications methods and tools?
- Yes
- No
Do you have experience using real-time transit tools, such as next departures or bus tracking applications?
- Yes
- No
Do you have experience working in a fast-paced, high-demand, cross-team environment, where you must listen and absorb information where you are not the primary audience but must make fast-paced decisions based on limited information with narrow opportunities for follow up and clarifications?
- Yes
- No
Please attach a one-page letter of interest sharing how your skills and experience are suited for this role. You should include in your answer the broad scope of information that you believe we need to know to fully evaluate your experience, knowledge, and skills. Please format the document as follows: a. Font: Arial b. Font Size: 12 Pt c. Line Spacing: 1.5 lines d. Margins: minimum of one inch on all four sides of the page.
- I will attach.
- I will NOT attach.
I certify that the statements made by me on the application and supplemental questions are, to the best of my knowledge, true, complete and correct. I understand that any misrepresentation or material omission of fact on this or any other document required by King County may constitute grounds for rejection, or if employed by King County, for disciplinary measures, including dismissal.
- Yes
- No
Employer King County
Address King Street Center
201 South Jackson Street
Seattle, Washington, 98104
Phone 206-477-3404
Website http://www.kingcounty.gov/
Salary : $85,696 - $108,638
