M365 Principal Engineer

Salary

$134,505.49 - $170,493.65 Annually

Location

Seattle, WA

Job Type

Career Service, Full Time, 40 hrs/week

Job Number

2025-24332

Department

KCIT - Information Technology

Division

Ops and Infrastructure

Opening Date

04/02/2025

Closing Date

4/15/2025 11:59 PM Pacific

FLSA

Exempt

Bargaining Unit

C19 : PROTEC17-Information Tech

Full- or Part-Time

Full Time

• Description
• Benefits
• Questions
  
  

Summary

This position is open to Internal King County Department of Information Technology (KCIT) employees and eligible Priority Placement participants ONLY. Only current KCIT employees and eligible Priority Placement participants applications will be considered.

KCIT’s Modern Workplace Enterprise Collaborations team is seeking a highly skilled IT Production Engineer - Principal to support and administer the Microsoft 365 (M365) suite of Collaboration, Messaging, Productivity, and Unified Communications Platforms. The candidate will act as the technical lead, responsible for the design, implementation, operation, and support of the production technology domain. With extensive knowledge of the M365 platform, the candidate will troubleshoot complex technical issues, mitigate risks through innovative technical solutions, and resolve Level 2 and Level 3 issues. Additionally, the role involves supporting, designing, engineering, administering, and implementing both existing applications and new systems/enhancements.

The candidate will have ownership over the technical and operational aspects of the M365 platform, enterprise hardware, and software products critical to business functions. Responsibilities include creating standard operating procedures, processes, and documentation, maintaining services, writing automation scripts, lifecycle management, planning and implementing work, and resolving technical issues. They will collaborate with support personnel to enhance services and design solutions that meet business requirements, driving automation and best practices to improve consistency and customer experience. Additionally, the candidate will oversee technical projects, including project scope, communications, priorities, goals, and deliverables with stakeholders, assist with technical issues and architectural needs, and document designs of new and emerging technologies. They will provide in-team training on new technologies, ensure proper documentation, secure the production technology domain using industry standards, and act as the final escalation point for technical problems. The role also involves identifying and implementing technology roadmaps, developing and reviewing service agreements, leading projects related to technical requirements, statements of work, contracts, proposals, studies, reports, designs, and documentation packages, analyzing and resolving recurring incidents and problems, and communicating with senior management, cross-functional teams, and stakeholders. The candidate will lead change management, architectural review, and risk mitigation processes.

King County Department of Information Technology (KCIT) KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation. KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx

Job Duties

• Oversee Technical Operations: Manage the design, implementation, maintenance, administration, and support of Microsoft 365 Online environments. Provide Tier 2 and Tier 3 support for service requests and incidents, including Exchange, Teams, SharePoint Online, and other Office 365 applications.
• Project Management and Leadership: Oversee technical project aspects such as scope, communications, priorities, goals, and deliverables with stakeholders. Lead change management, architectural review, and risk mitigation processes. Serve as the technical lead on project teams, providing direction, training, and guidance to other staff.
• Documentation and Training: Document new technologies, develop and maintain standard operating procedures, and offer consultation and in-team training to enhance customer service and ensure proper documentation exists.
• Technical Support and Problem Solving: Troubleshoot and resolve complex technical problems, provide day-to-day operational support to ensure high availability and optimal performance, and serve as the final escalation point for technical issues.
• Development and Improvement: Write scripts for automation, reporting, and standardization of operational processes. Review current configurations and standards to identify, design, plan, recommend, and implement improvements. Participate in the development and updating of technical roadmaps and the design and implementation of solutions.
• Communication and Stakeholder Management: Communicate and present solutions, business process improvements, and integrate business and technical requirements to senior management and stakeholders. Provide solutions-oriented recommendations to customers for use cases in the M365 platform.
  
  

Experience, Qualifications, Knowledge, Skills

• Oversee technical project aspects, including scope, communications, priorities, goals, and deliverables with stakeholders. Assist with technical issues and support architecture needs. Document new technologies, provide in-team training, and ensure documentation exists. Develop and review service agreements.
• Communicate and present solutions, business process improvements, and integrate business and technical requirements to senior management and stakeholders.
• Lead change management, architectural review, and risk mitigation processes.
• Provide Tier 2 and Tier 3 support for Microsoft 365 platform service requests and incidents, including Exchange, Teams, SharePoint Online, and other Office 365 applications.
• Offer subject matter expertise in at least two or more Microsoft 365 services.
• Oversee technical operations of the Microsoft 365 Online environments, including design, implementation, maintenance, administration, and support.
• Develop and maintain standard operating procedures, training documentation, and offer consultation to team members to enhance customer service.
• Review current configurations and standards to identify, design, plan, recommend, and implement improvements.
• Write scripts for automation, reporting, and standardization of operational processes.
• Participate in the development and updating of technical roadmaps, as well as the design and implementation of solutions.
• Provide day-to-day operational support to ensure high availability and optimal performance.
• Troubleshoot and resolve complex technical problems, serving as the final escalation point when necessary.
• Be available to provide support for service issues or failures as needed.
• Serve as the technical lead on project teams, providing direction, training, and guidance to other staff.
• Possess a BS or MS in Computer Science, Computer Engineering, or equivalent work experience.
• Have 6 years of experience with the Microsoft 365 platform, including roles as a SharePoint Administrator, Exchange Administrator, Teams Administrator, and integrations with various M365 applications.
• Have experience implementing SharePoint intranets, extranets, and understanding security and administration best practices for each.
• Demonstrate experience utilizing PowerShell for M365, SharePoint, Teams and Exchange Platform.
• Possess working knowledge and experience with Power Automate.
• Have working knowledge and experience with Power BI Analytics to deliver detailed visual analysis of data through dashboards and reports.
• Exhibit major incident response and resolution skills, advanced problem-solving and troubleshooting skills, and root cause analysis skills to identify potential improvements to the environment.
• Possess basic knowledge and understanding of software development languages and tools to integrate communication and collaboration technologies with other applications and business systems.
• Provide solutions-oriented recommendations to customers for use cases in the M365 platform, including defining problems, solutions, and determining the best solutions.
• Demonstrate strong research, data collection, organization, and analysis skills.
• Exhibit expertise and experience with complex technical activities.
• Possess excellent written and oral communication skills and demonstrate excellent customer service communication skills.
• Be quality-conscious, reliable, and know how to follow up effectively with others.
• Manage and track multiple tasks while navigating competing priorities.
• Possess knowledge and experience with Safe Agile methodology
• Must pass a Criminal Justice Information System (CJIS) Background Check
• Must have a valid Washington State Drivers License
• Perform additional duties as assigned.
  
  

Desired Qualifications

• ITIL Foundation certification
• Microsoft Certifications: SharePoint, Power Platform, Microsoft 365, Office 365, and Dynamics
• HIPAA
  
  

Supplemental Information

Hybrid Work: The work associated with this position will be performed through a combination of onsite work and telecommuting. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support when working remotely.

Classification: IT Production Engineer-Principal - 7130900

Union: This position is represented by Protec1`7: Information Technology

Work Schedule: The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is not eligible for overtime pay. Please note that this position may be required to participate in (AHS) After Hours Support rotations.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Are you ready to APPLY!?

The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application and Resume are required for consideration. Applications submitted without all material will not be considered.

Questions: If you have questions regarding this recruitment, please contact Shannon Hoeper shoeper@kingcounty.gov or 206-263-6957.

Benefits

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs
  
  

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

This position is open to Internal King County Department of Information Technology (KCIT) employees and eligible Priority Placement participants ONLY. Only current KCIT employees and eligible Priority Placement participants applications will be considered. Are you a current King County employee?

• Yes
• No
  
  

02

The person hired for this position must successfully pass a Criminal Justice Information Technology (CJIS) background investigation. Are you willing to undergo a thorough background investigation prior to an offer of employment? This will include a criminal background check including fingerprinting.

• Yes
• No
  
  

03

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
• No.
  
  

04

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question

Employer King County

Address King Street Center

201 South Jackson Street

Seattle, Washington, 98104

Phone 206-477-3404

Website http://www.kingcounty.gov/