Project/Program Manager III - Quality Improvement Lead

Salary

$106,106.21 - $134,495.71 Annually

Location

401 5th Avenue - Seattle, WA

Job Type

Career Service, Full Time, 40 hrs/week

Job Number

2025CJ23882

Department

DPH - Public Health

Division

Community Health Services

Opening Date

04/07/2025

Closing Date

4/20/2025 11:59 PM Pacific

FLSA

Exempt

Bargaining Unit

Z3 : KC Personnel Guidelines

Full- or Part-Time

Full Time

Hours/Week

40 hours/week

• Description
• Benefits
• Questions
  
  

Summary

Public Health - Seattle & King County seeks a driven Project/Program Manager III (PPM III)- Quality Improvement Lead for our Family Ways program. Family Ways supports pregnant persons, parenting families and children up to age five. All services are culturally relevant, participant-centered, and strengths-based. Services are provided to 3 specific focus communities: U.S. born Black/African American, the American Indian/Alaskan Native, and the Native Hawaiian/Pacific Islander communities.

Candidates passionate about equity in public health innovation and community-led health initiatives will find this position exciting and meaningful. Family Ways is a thriving and cohesive team committed to client-centered support during the perinatal and early years. This position will be self-driven and offer opportunities for leadership with a focus on policy and program evaluation. The Quality Improvement Lead will report to and work collaboratively with the Family Ways Co-Leads

The Quality Improvement Lead will work in a collaborative team environment to manage the policy and evaluation components of the Family Ways program. The team includes Peer Community Specialists, a Public Health Nurse, a Nutritionist, a Social Worker, and Administrative Support staff. This role will partner with the evaluation team to finalize and implement the Family Ways evaluation plan and facilitate program responsibilities within the evaluation process.

The Quality Improvement Lead will be responsible for developing and promoting program/policy recommendations in close collaboration with the Family Ways team, Community Advisory Group, community partners, and evaluation team. Team members will be upheld to Family Ways Guiding Principles: leading with racial equity, respect, participant-centered services with strength-based practice, collaborative decision making, accountability, and continuous improvement in their services and programming.

Competitive candidates will have experience in working closely and collaboratively with individuals and families from one or more of the three focus communities, as well as experience with client interaction in a variety of settings, including home/field visits. They will be comfortable working with community partners and demonstrate effective experience in teaching and coaching, and collaboration with others. Strong communication skills that are inclusive and inviting, especially in difficult situations, are essential. Competitive candidates will need to have experience in and the ability to participate in and assist with continuous improvement efforts.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

This position works Monday through Friday, 8:00 am to 5:00pm- 40 hours per week. This is a full-time salaried position and is FLSA Exempt (not eligible for overtime).

Work Location

Chinook Building 401 5th Ave, Seattle, WA 98104

With travel to various public health clinics throughout King County.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Some of the work associated with this position will be performed through teleworking and will report to office location and to meetings as needed. Travel to other work locations may be necessary. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. To support employees during this time King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team.

Job Duties

• Oversee ongoing outcome evaluation and serve as project liaison between evaluation team and Family Ways program.
• Partner with evaluation team to finalize outcome evaluation design and process.
• Develop program/policy recommendations based on evaluation work and in collaboration with Family Ways team, evaluation team, and Community Advisory Group.
• Use qualitative and quantitative data to support and monitor evaluation and analysis of processes and practices. Apply trauma recovery and healing to program evaluation, CQI, and data collection efforts.
• Foster an environment for innovation and sustainability.
• Create dissemination materials to support recommended policy/program objectives.
• Align policy development and evaluation efforts with program goals/objectives.
• Align policy and evaluation efforts with Help Me Grow and Parent Child Health programs efforts/services for quality client experience.
• Ability to handle politically sensitive inquiries about program or work being done.
• Foster relationships with communities of interest and community organizations with expertise in pregnancy and parenting health and well-being and/or serving the Family Ways focus communities.
• Collaborate between county programs and community-based organizations to advance racial equity and social justice.
• Participate in planning budgetary and operating conditions for the program.
• Work collaboratively with evaluation team and data system support staff.
• Collaborate and share decision making with community advisory group for continuous program improvements.
• Facilitate and integrate feedback from community partners, program participants, and staff on program evaluation, CQI and data management practices.
• Participate in work environments that instill open communication, teamwork, conflict resolution, humility, learning and healing, and commitment to racial equity and social justice. This program will have a culture of continuous improvement.
• Perform other related duties as assigned.
  
  

Experience, Qualifications, Knowledge, Skills

Our ideal candidate will demonstrate the following (Minimum):

• Experience with program evaluation design and implementation, preferably in social service or family support programs.
• Knowledgeable of best practices in Community-Based Participatory Research.
• Experience developing program/policy recommendations related to program services and/or maternal and child health in collaboration with providers and community partners.
• Demonstrated experience creating dissemination materials in support of policy recommendations.
• Proven expertise and capability in engaging authentically with community members, leaders, and grassroots organizations.
• Deep knowledge of equity and social justice principles and practices. Understanding of the inequities due to place, race, policy and systems.
• Demonstrated knowledge of strategic planning techniques and principles, policy development, project management communication strategies.
• Ability to work under deadlines, work on multiple tasks simultaneously, organize and prioritize work quickly in response to changing needs.
• Demonstrated ability to work independently and as a team member.
• Excellent oral and written communication skills, including presentation and facilitation.
• Demonstrated knowledge of the prenatal to five years and early learning sectors in King County and Washington State with an emphasis on program and policy development for community-based services and community-based parenting.
• Extensive experience using qualitative and quantitative data to make program and system improvements and writing and sharing effective reporting tools.
• Knowledge on how to collect and gather staff feedback for continued learning, quality assurance and improvement and advancing racial equity and social justice.
  
  

The most competitive applicants will have the following experiences and qualifications (Desired):

• Experience working with communities to build partnerships and gain understanding of unique community needs.
• Knowledge of equity and social justice principles and practices.
• Experience with anti-racist, equity-based program/policy development and recommendations.
• Expertise in parenting, child development, pregnancy, and post-partum educational materials.
• Experience on innovative evaluation efforts leading to model development and replicability.
• Demonstrated skills and abilities working collaboratively with diverse stakeholders including families, culturally specific and community-based groups, service providers, and staff.
• Ability to identify intersecting issues, challenges, and opportunities for collaboration across internal and external partners, including strategies to promote equity.
• It is desired or preferred that candidates have direct knowledge and/or lived experience working in at least one of these communities: U.S born Black/African American, American Indian/Alaskan Native, and Native Hawaiian/Pacific Islander communities. Our goal is to have a team that is representative of the populations we serve and dedicated to serving clients with quality and compassion.
  
  

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

This Career Service position is open to all qualified applicants.

Application Process

The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume
• Cover letter (Describing how you meet the requirements of the position)
  
  

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR ( if applicable).
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. (and Pre-employment Physical, if applicable).
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.
  
  

Union Membership

Non-Represented

Contact

For questions about the application process, contact Christina Jamerson at cjamerso@kingcounty.gov.

Benefits

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs
  
  

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

Do you have experience and knowledge working with more than one of these communities: U.S born Black/African American, American Indian/Alaskan Native, and Native Hawaiian/Pacific Islander communities.

• Yes
• No
  
  

02

If yes, describe where that knowledge is from and how you have applied it in your previous roles. Please be thorough and explicit on your role and experience. If you do not have this experience, enter n/a.

03

Do you have experience with public health program evaluation design and implementation?

• Yes
• No
  
  

04

If yes, share your experience including your roles and responsibilities related to program evaluation. If you do not have this experience, enter n/a.

05

Do you have experience utilizing both qualitative and quantitative data to develop program and/or policy recommendations related to program services?

• Yes
• No
  
  

06

If yes, describe the data, how you utilized it to develop program and/or policy recommendations. Please highlight any collaborative or community engagement approaches you utilized. If you do not have this experience, enter n/a.

07

Family Ways leads with racial equity. Do you have direct experience in advancing racial equity and social justice?

• Yes
• No
  
  

08

If yes, provide a specific example detailing your activities that directly link to equity work. If you do not have this experience, enter n/a

09

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
• No.
  
  

10

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question

Employer King County

Address King Street Center

201 South Jackson Street

Seattle, Washington, 98104

Phone 206-477-3404

Website http://www.kingcounty.gov/