What are the responsibilities and job description for the Transit Pass Sales Representative position at King County Sheriff's Office?
Salary
$56,368.00 - $80,516.80 Annually
Location
Seattle, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
2025TB23969
Department
MTD - Metro Transit
Division
Mobility
Opening Date
03/21/2025
Closing Date
4/6/2025 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
J2 : ATU L587-Transit
Full- or Part-Time
Full Time
This position is open to all King County Employees and the general public.
Transit Pass Sales Representatives (PSRs) provide a critical touchpoint for community members in King County who need assistance using the regional transit system. PSRs provide compassionate in-person customer service that includes selling ORCA cards & product, providing transportation solutions to the public and ensuring that customers have the information they need to successfully navigate the regional transit system. These in-person interactions may occur in the Pass Sales Office in King Street Center or at outreach events throughout the region.
In addition to working with customers in-person, PSRs fulfill orders received online and by mail, perform administrative order support, print and distribute ORCA cards to the region, and provide excellent customer service by phone and email.
Multiple computer programs including Microsoft Office and proprietary ORCA software are used to process orders, interact with customers and communicate throughout the agency. Successful adoption and navigation of these systems is critical to performing daily tasks.
This recruitment will be used to fill one full-time Career Service vacancies. This recruitment may also be used to create an eligibility list to fill future career service vacancies in this classification that may occur over the next twelve months. The list will be valid for 12 months upon creation and used at the discretion of the hiring authority. NOTE: If you are interested in being considered for future career service opportunities that may occur in the next year, please apply for this recruitment.
Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role you will apply equity and social justice principles to all aspects of the work.
As a Pass Sales Representative, You Will
Experience, Qualifications, Knowledge, Skills
Who May Apply?
This position is open to all King County Employees and the general public.
Forms And Materials Required
An online employment application, with employment history going back at least ten years if you have ten years of employment (or more to include all relevant experience), answers to the supplemental questions, and a cover letter are required. Attaching a resume is optional.
NOTE: Please answer ALL questions in the online employment application itself, with each of your jobs during the last 10 years listed (listing each position for each employer separately), duties explained, reasons for leaving etc.
Applications that are not complete, may be rejected as incomplete, and not advanced in the process. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at www.kingcounty.gov/jobs. For Tips on Applying, please visit http://www.kingcounty.gov/jobs/applying.aspx.
Selection Process
Applications will be screened for qualifications, clarity, and completeness. Competitive applicants will be invited to participate in testing. Candidates who pass the testing portion may be invited to a panel interview. References will also be conducted and a driving abstract review.
Work Location
This position works onsite at King Street Center, 201 S. Jackson St., Seattle, WA (Pioneer Square). Any travel to outreach locations would start from the primary work location.
Work Schedule
This position is non-exempt from the provisions of the Fair Labor Standards Act and is overtime eligible. PSR shifts are in-person Monday through Friday, 8:00 AM to 5:00 PM except major holidays. Limited weekend and after-hours may be required around outreach activities.
About King County Metro Transit
King County Metro Transit is a regional and national leader in getting people to work quickly, reducing commuter stress, addressing climate change and improving urban air quality through sustainable transportation strategies, and by providing comfortable, effective and equitable regional mobility services for commuters, residents, and visitors of King County, Washington.
Competitive Benefits
King County provides our employees with a free transportation pass (good on most transit systems throughout the Puget Sound region) and access to the building gym, with lockers, showers, and bike room. We offer a benefits package that includes very competitive medical, dental and vision benefits plan for the whole family and domestic partner, generous vacation, sick holiday and executive leave plans, and participation in the State's Public Employees Retirement Plan (if applicable) are provided, as well as the option of participating in the County's deferred compensation plan (a 457 plan).
Union Representation
This job is represented by the Amalgamated Transit Union, Local 587.
Class Code: 4320300
Questions about this recruitment? if you have questions please contact: Tracy Bylund at tbylund@kingcounty.gov.
Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Do you currently possess a valid Driver’s License, or will you be able to obtain one within three (3) months of hire?
Are you willing and able to report to work on time to King Street Center on a daily basis?
Please describe your experience learning and using multiple technologies at work?
04
Please describe your experience proving high level, compassionate customer service.
05
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
07
MTD - Do you have any relatives employed by King County? A relative is defined as a parent, child, sibling, spouse or domestic partner, aunt or uncle, niece or nephew, grandparent, grandchild, in-laws, children, or relatives of a domestic partner.
MTD - If you answered yes to the previous question, please provide the employee's name, position, and your relationship.
09
MTD - If you answered yes to the previous question, does your relative work for King County's METRO Transit Department?
MTD - If you answered "yes" to the previous question, please provide the Division of King County Metro that they currently work in. Select all that apply.
Employer King County
Address King Street Center
201 South Jackson Street
Seattle, Washington, 98104
Phone 206-477-3404
Website http://www.kingcounty.gov/
$56,368.00 - $80,516.80 Annually
Location
Seattle, WA
Job Type
Career Service, Full Time, 40 hrs/week
Job Number
2025TB23969
Department
MTD - Metro Transit
Division
Mobility
Opening Date
03/21/2025
Closing Date
4/6/2025 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
J2 : ATU L587-Transit
Full- or Part-Time
Full Time
- Description
- Benefits
- Questions
This position is open to all King County Employees and the general public.
Transit Pass Sales Representatives (PSRs) provide a critical touchpoint for community members in King County who need assistance using the regional transit system. PSRs provide compassionate in-person customer service that includes selling ORCA cards & product, providing transportation solutions to the public and ensuring that customers have the information they need to successfully navigate the regional transit system. These in-person interactions may occur in the Pass Sales Office in King Street Center or at outreach events throughout the region.
In addition to working with customers in-person, PSRs fulfill orders received online and by mail, perform administrative order support, print and distribute ORCA cards to the region, and provide excellent customer service by phone and email.
Multiple computer programs including Microsoft Office and proprietary ORCA software are used to process orders, interact with customers and communicate throughout the agency. Successful adoption and navigation of these systems is critical to performing daily tasks.
This recruitment will be used to fill one full-time Career Service vacancies. This recruitment may also be used to create an eligibility list to fill future career service vacancies in this classification that may occur over the next twelve months. The list will be valid for 12 months upon creation and used at the discretion of the hiring authority. NOTE: If you are interested in being considered for future career service opportunities that may occur in the next year, please apply for this recruitment.
Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role you will apply equity and social justice principles to all aspects of the work.
As a Pass Sales Representative, You Will
- Work compassionately with customers to ensure they get what they need to navigate the regional transit system. This includes providing information and answering questions regarding ORCA and regional transit system
- Collaborate with team members to solve problems and improve processes
- Engage customers and positively represent ORCA at outreach events
- Use multiple software programs to sell and issue ORCA cards and transit products.
- Navigate travel and transportation of equipment to outreach locations, including driving county vehicles
- Provide complete customer service to all customers. Interactions may be in person, by phone or in writing
- Maintain empathy and tactfulness while dealing with customers experiencing difficult circumstances
- Report technical issues found within ORCA system
- Perform sales, accepting a variety of payment types
- Accurately report daily cash and sales transactions
- Maintain an accurate inventory of supplies and sales. Reconcile inventory and cash drawer
- Maintain confidential records and information.
- Adapt to technological changes and new programs and functionality that come online
- Participate in team meetings and activities
- Perform other tasks as assigned
Experience, Qualifications, Knowledge, Skills
- At least two years of experience providing excellent customer service in a fast-paced production-oriented work environment, while using multiple computer systems concurrently
- Strong analytical, numerical, and problem-solving skills
- Demonstrated interpersonal skills, including the ability to effectively build and sustain positive relationships with people from diverse cultural, professional and socio-economic backgrounds
- Demonstrated technical skills including proficiency in MS Office and the ability to learn new systems
- Proven ability to work with a high degree of accuracy, including accurate cash handling and data entry
- Experience working with a diverse group of individuals including elderly, disabled and unhoused persons, in a tactful, empathetic, and sensitive manner
- Demonstrated experience being a dependable and reliable team member, the ability to work well with others and to support a team’s success
- Excellent oral and written communication skills and the ability to read, learn, comprehend, and clearly explain policies, procedures, and information found on fare media, timetables, and schedules
- Ability to demonstrate reliable and punctual attendance
- Ability to receive instructions/feedback and coaching/counseling
- Familiarity with ORCA products
- Experience with Salesforce CRM
- Fluency in one of King County's most frequently used languages other than English: Spanish, Vietnamese, Chinese, Korean, Russian, Somali, Ukrainian, Amharic, and Punjabi – referred to as Tier 1 or Tier 2 languages in the County's Executive Order on Translation
- Pass Sales Representatives are required to push mobile workstations up to 60 lbs. (which includes computer, card printer, receipt printer, cash drawer, credit card reader and ORCA card reader), set up a mobile tent, chairs, and tables, and lift objects weighing up to 30 pounds in an elevated position
- Pass Sales Representatives must have the ability to travel to outreach locations in county vehicles. A Washington State Driver’s License and the ability to be added to King County’s insurance is required
Who May Apply?
This position is open to all King County Employees and the general public.
Forms And Materials Required
An online employment application, with employment history going back at least ten years if you have ten years of employment (or more to include all relevant experience), answers to the supplemental questions, and a cover letter are required. Attaching a resume is optional.
NOTE: Please answer ALL questions in the online employment application itself, with each of your jobs during the last 10 years listed (listing each position for each employer separately), duties explained, reasons for leaving etc.
Applications that are not complete, may be rejected as incomplete, and not advanced in the process. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at www.kingcounty.gov/jobs. For Tips on Applying, please visit http://www.kingcounty.gov/jobs/applying.aspx.
Selection Process
Applications will be screened for qualifications, clarity, and completeness. Competitive applicants will be invited to participate in testing. Candidates who pass the testing portion may be invited to a panel interview. References will also be conducted and a driving abstract review.
Work Location
This position works onsite at King Street Center, 201 S. Jackson St., Seattle, WA (Pioneer Square). Any travel to outreach locations would start from the primary work location.
Work Schedule
This position is non-exempt from the provisions of the Fair Labor Standards Act and is overtime eligible. PSR shifts are in-person Monday through Friday, 8:00 AM to 5:00 PM except major holidays. Limited weekend and after-hours may be required around outreach activities.
About King County Metro Transit
King County Metro Transit is a regional and national leader in getting people to work quickly, reducing commuter stress, addressing climate change and improving urban air quality through sustainable transportation strategies, and by providing comfortable, effective and equitable regional mobility services for commuters, residents, and visitors of King County, Washington.
Competitive Benefits
King County provides our employees with a free transportation pass (good on most transit systems throughout the Puget Sound region) and access to the building gym, with lockers, showers, and bike room. We offer a benefits package that includes very competitive medical, dental and vision benefits plan for the whole family and domestic partner, generous vacation, sick holiday and executive leave plans, and participation in the State's Public Employees Retirement Plan (if applicable) are provided, as well as the option of participating in the County's deferred compensation plan (a 457 plan).
Union Representation
This job is represented by the Amalgamated Transit Union, Local 587.
Class Code: 4320300
Questions about this recruitment? if you have questions please contact: Tracy Bylund at tbylund@kingcounty.gov.
Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12 paid holidays each year plus two personal holidays
- Generous vacation and paid sick leave
- Paid parental, family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Do you currently possess a valid Driver’s License, or will you be able to obtain one within three (3) months of hire?
- Yes
- No
Are you willing and able to report to work on time to King Street Center on a daily basis?
- Yes
- No
Please describe your experience learning and using multiple technologies at work?
04
Please describe your experience proving high level, compassionate customer service.
05
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?
- Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
- No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
07
MTD - Do you have any relatives employed by King County? A relative is defined as a parent, child, sibling, spouse or domestic partner, aunt or uncle, niece or nephew, grandparent, grandchild, in-laws, children, or relatives of a domestic partner.
- Yes
- No
MTD - If you answered yes to the previous question, please provide the employee's name, position, and your relationship.
09
MTD - If you answered yes to the previous question, does your relative work for King County's METRO Transit Department?
- Yes
- No
MTD - If you answered "yes" to the previous question, please provide the Division of King County Metro that they currently work in. Select all that apply.
- a. Bus Operations Division
- b. Capital Division
- c. Employee Services Division
- d. Facilities Division
- e. Finance & Administration Division
- f. General Manager's Office
- g. Marine Division
- h. Mobility Division
- i. Rail Division (including Streetcar)
- j. Safety, Security & Quality Assurance
- k. Vehicle Maintenance
- l. I do not know which Division my relative works in at Metro Transit
- m. I do not have a relative that works for King County Metro
Employer King County
Address King Street Center
201 South Jackson Street
Seattle, Washington, 98104
Phone 206-477-3404
Website http://www.kingcounty.gov/
Salary : $56,368 - $80,517
