What are the responsibilities and job description for the Administrator IV - Administrative Process and Policy Manager position at King County, WA?
Summary
Come make a difference and join team Metro!
King County Metro's Finance and Administration Division is looking for an outstanding leader to fulfill the role of Administrator IV - Administrative Process and Policy Manager in the Administrative Services Section. Reporting to the Administrative Services Manager, this position will be responsible for identifying and leading Metro process and policy improvements; developing standard administrative practices; and effectively implementing and training on this work. The role will support the agency's efforts to build internal capacity to effectively meet administrative priorities and will work with administrative staff across Metro to develop agency-wide policies and processes. The Administrator IV will be responsible for communicating effectively with diverse stakeholders and working collaboratively to identify, plan, guide, and provide improvements for administrative processes and policies.
This role requires the ability to coordinate, lead, and work collaboratively with a team of people across Metro to proactively problem-solve and implement efficient business and administrative practices. The position will prepare and implement a new Department-wide administrative policy process (e.g., create templates, oversee prioritization, develop review standards) and policy standards. The position will also work with agency staff to convert and update outdated department policies and the policy process, while also ensuring they remain accurate and relevant.
Position Info: This recruitment will be used to fill one (1) Career Service, Administrator IV Classification vacancy. In addition, this selection process may be used to generate an eligibility pool list for future Career Service vacancies that may occur in this classification within this workgroup. The eligibility pool list will be retained for 12 months from the date of creation and may be used at the discretion of the hiring authority.
Job Duties
Applying equity and social justice principles is a daily responsibility and foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of this work. As the Administrator IV - Administrative Process and Policy, you will also:
We are looking for candidates who have:
Who may apply: We are accepting application materials for all qualified candidates.
To Apply
The Following Application Materials Are Required
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact: Sabrina Brazzle sbrazzle@kingcounty.gov.
Other Position Information
Work Schedule
This position is exempt from the provisions of the Fair Labor Standards Act and not overtime-eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday.
The work associated with this position will be performed or conducted through a combination of teleworking and onsite work and meetings. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Union Membership: This position is not represented by a union
Class Code: 2810400 ADMINISTRATOR IV
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
How many years of experience do you have in a position dedicated in creating, implementing, and training others on policies and procedures?
How many years of experience do you have performing administrative work and functions?
Which of the following desired qualifications do you possess? (select all that apply)
Do you have any relatives employed by King County? A relative is defined as a parent, child, sibling, spouse or domestic partner, aunt or uncle, niece or nephew, grandparent, grandchild, in-laws, children, or relatives of a domestic partner.
If you answered yes to the previous question, please provide the employee's name, position, and your relationship.
06
If you answered yes to the previous question, does your relative work for King County's METRO Transit Department?
If you answered "yes" to the previous question, please provide the Division of King County Metro that they currently work in. Select all that apply.
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
Come make a difference and join team Metro!
King County Metro's Finance and Administration Division is looking for an outstanding leader to fulfill the role of Administrator IV - Administrative Process and Policy Manager in the Administrative Services Section. Reporting to the Administrative Services Manager, this position will be responsible for identifying and leading Metro process and policy improvements; developing standard administrative practices; and effectively implementing and training on this work. The role will support the agency's efforts to build internal capacity to effectively meet administrative priorities and will work with administrative staff across Metro to develop agency-wide policies and processes. The Administrator IV will be responsible for communicating effectively with diverse stakeholders and working collaboratively to identify, plan, guide, and provide improvements for administrative processes and policies.
This role requires the ability to coordinate, lead, and work collaboratively with a team of people across Metro to proactively problem-solve and implement efficient business and administrative practices. The position will prepare and implement a new Department-wide administrative policy process (e.g., create templates, oversee prioritization, develop review standards) and policy standards. The position will also work with agency staff to convert and update outdated department policies and the policy process, while also ensuring they remain accurate and relevant.
Position Info: This recruitment will be used to fill one (1) Career Service, Administrator IV Classification vacancy. In addition, this selection process may be used to generate an eligibility pool list for future Career Service vacancies that may occur in this classification within this workgroup. The eligibility pool list will be retained for 12 months from the date of creation and may be used at the discretion of the hiring authority.
Job Duties
Applying equity and social justice principles is a daily responsibility and foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of this work. As the Administrator IV - Administrative Process and Policy, you will also:
- Provide process and policy guidance for the administrative staff in the Administrative Services Section of the Finance and Administration Division.
- Lead administrative process improvement projects in a large, matrixed organization using Lean or similar process improvement methods to ensure that administrative work at Metro meets high standards of accuracy, quality, and adherence to King County policies and guidelines.
- Plan, document, and lead implementation of department-wide administrative standards, best practices, and process improvements.
- Continuously evaluate existing administrative processes, identifying process gaps and areas for improvement, and implementing efficient solutions to enhance productively and streamline operations.
- Create, implement, and maintain standard operating procedures and administrative policies for Metro.
- Support business teams in identifying and delivering significant and quantifiable administrative process improvements through the application of process improvement methodologies.
- Collaborate with Metro leadership and staff to develop scope, timeline, and project deliverables.
- Create Metro department policy development, implementation and tracking process.
- Demonstrate leadership through participation in agency-wide process mapping, assisting in data collection and analysis, making recommendations for process and policy changes, and overseeing continuous improvement of administrative operations.
- Assist leaders across Metro with questions regarding both existing and still-needed policies and procedures; provide information and process clarity on various administrative tasks while also tracking gaps to incorporate in the work plan.
- Create and deliver presentations to a wide variety of audiences.
- Provide training on processes and policies for administrative staff throughout Metro and provide coaching and guidance as issues and questions arise.
- Direct and/or analyze and assess internal systems and make recommendations on changes or revisions to improve business productivity and performance.
- Serve as an agency-wide Subject Matter Expert on the interpretation of and training for administrative processes and policies.
- Perform other related duties as required; may be assigned to special projects.
We are looking for candidates who have:
- Minimum of 2 years of experience in creating, implementing, and training others on policies and procedures.
- Demonstrated experience in continuous improvement, including knowing how to identify and create processes necessary to get work done and continually seeking ways to improve processes.
- Experience developing and overseeing administrative activities performed for large teams.
- Experience performing increasingly responsible administrative work and functions.
- Excellent organization and time-management skills.
- Demonstrated ability to work collaboratively and successfully with a diverse group of individuals from a variety of different positions and backgrounds.
- Expertise in oral, written, and interpersonal communications skills.
- Ability to prioritize workload, work under pressure with tight timelines and changing priorities, and produce reliable and high-quality work products while meeting deadlines.
- Experience in the use of complex spreadsheets, presentation tools, and statistical analysis and database software.
- Proficiency in MS Office applications, including SharePoint.
- Knowledge of King County policies and procedures.
- Experience creating, implementing, and training others on Metro policies and procedures.
- Proficiency using Business Intelligence (Bl) tools and Enterprise Resource Programs (ERP) in daily work, such as the King County systems Oracle EBS, PeopleSoft, and PowerBI.
- Project Management experience.
Who may apply: We are accepting application materials for all qualified candidates.
To Apply
The Following Application Materials Are Required
- An online King County application. Updated with accurate contact information, and relevant work history going back at least 10 years (or more, if necessary), with all job duties, dates of employment, and reasons for leaving explained clearly.
- Completed supplemental questions.
- Resume.
- A cover letter. In your cover letter please tell us why you are interested in this job and how your experience, skills and/or education have prepared you for this position.
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact: Sabrina Brazzle sbrazzle@kingcounty.gov.
Other Position Information
Work Schedule
This position is exempt from the provisions of the Fair Labor Standards Act and not overtime-eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday.
The work associated with this position will be performed or conducted through a combination of teleworking and onsite work and meetings. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Union Membership: This position is not represented by a union
Class Code: 2810400 ADMINISTRATOR IV
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12 paid holidays each year plus two personal holidays
- Generous vacation and paid sick leave
- Paid parental, family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
How many years of experience do you have in a position dedicated in creating, implementing, and training others on policies and procedures?
- None, my experience does not align with the statement above. My application describes my relevant experience.
- Less than 1 year
- 1 to 3 years
- More than 3 years
How many years of experience do you have performing administrative work and functions?
- None, my experience does not align with the statement above. My application describes my relevant experience.
- Less than 1 year
- 1 to 3 years
- 3 to 5 years
- 5 or more years
Which of the following desired qualifications do you possess? (select all that apply)
- Knowledge of King County policies and procedures.
- Experience creating, implementing, and training others on Metro policies and procedures.
- Proficiency using Business Intelligence (Bl) tools and Enterprise Resource Programs (ERP) in daily work, such as the King County systems Oracle EBS, PeopleSoft, and PowerBI.
- Project Management experience.
- None of the above
Do you have any relatives employed by King County? A relative is defined as a parent, child, sibling, spouse or domestic partner, aunt or uncle, niece or nephew, grandparent, grandchild, in-laws, children, or relatives of a domestic partner.
- Yes
- No
If you answered yes to the previous question, please provide the employee's name, position, and your relationship.
06
If you answered yes to the previous question, does your relative work for King County's METRO Transit Department?
- Yes
- No
If you answered "yes" to the previous question, please provide the Division of King County Metro that they currently work in. Select all that apply.
- a. Bus Operations Division
- b. Capital Division
- c. Employee Services Division
- d. Facilities Division
- e. Finance & Administration Division
- f. General Manager's Office
- g. Marine Division
- h. Mobility Division
- i. Rail Division (including Streetcar)
- j. Safety, Security & Quality Assurance
- k. Vehicle Maintenance
- l. I do not know which Division my relative works in at Metro Transit
- m. I do not have a relative that works for King County Metro
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?
- Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
- No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
- Required Question
