What are the responsibilities and job description for the Behavioral Health Provider Relations Liaison Lead (PPM III) position at King County, WA?
Summary
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.
The primary role of this position is to provide oversight, project management, coordination, training and support to the Behavioral Health and Recovery Division (BHRD) and its community partners around contracting and other tasks associated with both upstream and downstream contracts. The position will support section leads, BHRD staff and providers to assure that BHRD’s contacts are completed and effectively implemented. They will also lead the work around the provider manual and policy and procedures. This position will support BHRD staff and community providers by coordinating with the Agiloft team and DCHS contracts and procurement teams to provide training and technical assistance. This position will also lead a team of three to five provider relations liaison staff members and support them in providing contracting support to BHRD and community partners.
WHO MAY APPLY: This position is open to a promotional opportunity for current King County employees that meet the minimum qualifications. Interviews for this position are anticipated to take place on or around the week of March 24, 2025.
Required Materials
Application Process: Please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or have questions, please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:
Additional Job Information
WORK SCHEDULE/CONDITIONS: This position is scheduled to work 40 hours per week, Monday - Friday, 8am - 5pm. This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible. This position is not represented.
MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.
REMOTE AND ONSITE WORK DETAILS: Employees in this role work remotely from a home location, with onsite reporting requirements. The frequency of onsite work is determined by business needs and may be adjusted accordingly.
REMOTE WORK LOCATION REQUIREMENT: Employees must reside in Washington State and be within a reasonable distance of King County worksites to meet onsite reporting requirements.
RECRUITER: Annette Coleman, ancoleman@kingcounty.gov
Job Duties
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
03
This is a promotional opportunity for a current King County employee. Are you a current King County employee?
Do you have a minimum of three years of demonstrated experience with governmental contracting and regulations related to the purchase of services for publicly funded treatment services, particularly in regard to BHRD’s contracting processes and system?
Please describe your minimum of three years of demonstrated experience with governmental contracting and regulations related to the purchase of services for publicly funded treatment services, particularly in regard to BHRD’s contracting processes and system. List the organization name and dates of employment.
06
King County has transformed its work on equity and social justice from an initiative to an integrated effort that applies the principle of "fair and just" intentionally in all the county does to achieve equitable opportunities for all people and communities. Please share two factors contributing to why some in our community thrive while others struggle to survive?
07
Do you have supervisory experience building an effective team?
Please describe your supervisory experience, listing what your experience consisted of, how many direct reports you had and the organization name where you developed this experience.
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.
The primary role of this position is to provide oversight, project management, coordination, training and support to the Behavioral Health and Recovery Division (BHRD) and its community partners around contracting and other tasks associated with both upstream and downstream contracts. The position will support section leads, BHRD staff and providers to assure that BHRD’s contacts are completed and effectively implemented. They will also lead the work around the provider manual and policy and procedures. This position will support BHRD staff and community providers by coordinating with the Agiloft team and DCHS contracts and procurement teams to provide training and technical assistance. This position will also lead a team of three to five provider relations liaison staff members and support them in providing contracting support to BHRD and community partners.
WHO MAY APPLY: This position is open to a promotional opportunity for current King County employees that meet the minimum qualifications. Interviews for this position are anticipated to take place on or around the week of March 24, 2025.
Required Materials
Application Process: Please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or have questions, please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:
- NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process);
- Supplemental Questions (The responses to the supplemental question should be thorough and complete and will be used in the screening process, providing your most recent 7 years of applicable experience if available)
Additional Job Information
WORK SCHEDULE/CONDITIONS: This position is scheduled to work 40 hours per week, Monday - Friday, 8am - 5pm. This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible. This position is not represented.
MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.
REMOTE AND ONSITE WORK DETAILS: Employees in this role work remotely from a home location, with onsite reporting requirements. The frequency of onsite work is determined by business needs and may be adjusted accordingly.
REMOTE WORK LOCATION REQUIREMENT: Employees must reside in Washington State and be within a reasonable distance of King County worksites to meet onsite reporting requirements.
RECRUITER: Annette Coleman, ancoleman@kingcounty.gov
Job Duties
- Coordinate with the DCHS Agiloft team, Procurement and Purchasing, BHRD sections and King County Contracts and Procurement in the development and implementation of contracts and amendments for BHRD.
- Ensure that current processes for contracting development, routing, invoicing and the endorsing of contracts are effective and followed. This will include the development of in-depth workflows and training plans for BHRD staff.
- Complete quality reviews of contracts and amendments and provide technical assistance and training with both section leads and other BHRD staff as necessary in coordination with Contracts and Procurement.
- Provide technical guidance and supervision to BHRD staff responsible for developing contract language and supporting provider understanding and performance related to compliance. This includes both invoicing and data requirements.
- Provide leadership to provider relations efforts that support the provider network in achieving performance metrics and alignment with Manage Care Plans models of care.
- Review and analyze contract terms and make recommendations to Division management on implementation issues and/or identifying the need for amendments to contracts.
- Ensure that BHRD contracts comply with King County standards for contracts including compliance with County ordinance and legal and risk management requirements. Additionally ensure compliance with state and federal funding and contracting regulations including those from the Washington State Office of Insurance Commissioner.
- Coordinate the development, implementation and maintenance of system-level policies and procedures, including a Provider Manual.
- Gather information and data for the purposes of developing program/policy recommendations and issue/briefing papers on key system issues related to contracts.
- Oversee the credentialing and contract compliance for upstream MCO contracts. This includes quality reviews of staff output and regular quality improvement plan implementation.
- Perform other related duties as assigned.
- A minimum of three years of progressively responsible experience working in the public sector or working with publicly funded treatment/human service system(s).
- Knowledge of and experience with services provided under both the King County Integrated Care Network and King County Administrative Services Organization (ASO).
- A minimum of three years demonstrated experience with governmental contracting and regulations related to the purchase of services for publicly funded treatment services, particularly in regard to BHRD’s contracting processes and system.
- Demonstrated experience providing technical assistance and training to diverse systems around contracting and working with procurement.
- Demonstrated experience generating and using data for social and/or health care services program evaluation.
- Demonstrated experience working at a policy and planning level with service systems at the local and regional level.
- Proven ability to work effectively with groups that consist of stakeholders who may have markedly different perspectives about a given topic and to lead stakeholder meetings and/or stakeholder planning processes.
- Three years experience developing formal working relationships (e.g. Contracts and Memorandums of Understanding, etc.).
- Demonstrated knowledge of legal, risk management and liability issues associated with contracting.
- Strong oral and written communication skills.
- Demonstrated experience and ability to manage conflict and communicate effectively as both a manager and a member of a team.
- Demonstrated experience building an effective team and driving engagement and instilling trust with team members.
- Demonstrated ability to make sound decisions even with limited information.
- Demonstrated working knowledge of Microsoft Word for Windows, Microsoft Teams, Excel, AGILOFT and Outlook.
- Valid Washington State Driver’s License or the ability to travel throughout the county in a timely manner.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12 paid holidays each year plus two personal holidays
- Generous vacation and paid sick leave
- Paid parental, family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?
- Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
- No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
03
This is a promotional opportunity for a current King County employee. Are you a current King County employee?
- Yes
- No
Do you have a minimum of three years of demonstrated experience with governmental contracting and regulations related to the purchase of services for publicly funded treatment services, particularly in regard to BHRD’s contracting processes and system?
- Yes
- No
Please describe your minimum of three years of demonstrated experience with governmental contracting and regulations related to the purchase of services for publicly funded treatment services, particularly in regard to BHRD’s contracting processes and system. List the organization name and dates of employment.
06
King County has transformed its work on equity and social justice from an initiative to an integrated effort that applies the principle of "fair and just" intentionally in all the county does to achieve equitable opportunities for all people and communities. Please share two factors contributing to why some in our community thrive while others struggle to survive?
07
Do you have supervisory experience building an effective team?
- Yes
- No
Please describe your supervisory experience, listing what your experience consisted of, how many direct reports you had and the organization name where you developed this experience.
- Required Question
