What are the responsibilities and job description for the Referral and Community Coordinator (PPM II) position at King County, WA?
Summary
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.
The Health Through Housing (HTH) initiative is King County's long-term commitment to accelerate our region's response to chronic homelessness through the use of repurposed hotels and other existing buildings and funding operations of Permanent Supportive Housing (PSH).HealthThroughHousing invests in the premise that a person's ability to be housed is a fundamental component of that person's ability to gain and maintain health.
The Paramount Goal of the HTH initiative is the creation and operation of 1,600 units of affordable housing with supportive services for eligible adult households in King County that are experiencing chronic homelessness or that are at risk of experiencing chronic homelessness. Information on the current scope and status of the initiative is available on the HTH Data Dashboard.
In addition to the initiative's Paramount Goal, Health through Housing has seven ordinance-adopted supporting goals, the first of which is to reduce racial-ethnic disproportionality among persons experiencing chronic homelessness in King County annually.HTH is staffed within the Housing and Community Development Division (HCDD) of King County's Department of Community and Human Services. The mission of HCDD is to increase housing stability and develop strong communities throughout the King County region. We strive to be an anti-racist division and collaborate with our partners to center on historically excluded and systemically marginalized people.
We are seeking a Health through Housing (HTH) Referral & Community Coordinator, Project/Program Manager II, to join the team, who will be responsible for administering and continually improving referral operations and community engagement across all Healththrough Housing sites. The Referral & Community Coordinator's primary function is to lead jurisdictional stakeholders and housing operators in identifying and housing formerly homeless individuals in a manner that is person-centered, transparent, and achieves HTH's#1 Supporting Goal to reduce racial-ethnic disproportionality among persons experiencing chronic homelessness in King County annually.
This position also plays an important role in the initiative's community engagement activities and will be hands-on in implementing good neighbor processes and conducting stakeholder mapping, outreach, and mobilization.
This recruitment is to fill a term-limited temporary (TLT) position that is anticipated to end on May 31, 2027. If filled by a King County employee who has passed their initial probation, the TLT will be a Special Duty Assignment (SDA).
WHO MAY APPLY: This position is open to all qualified candidates who meet the minimum qualifications. Interviews for this selection process will take place on or around.
APPLICATION PROCESS
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or have questions, please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:
WORK SCHEDULE/CONDITIONS: This is a Special Duty Assignment (SDA) or Term-Limited Temporary (TLT)position anticipated to end May 31, 2027, but subject to change dependent on operational need. This position meets the provisions of the Fair Labor Standards Act and is eligible for overtime with supervisory pre-approval. Typical hours are Monday -Friday, 8 am-5 pm. This position is represented by PROTEC17.
MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, Department Director, or Agency Head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.
TELEWORKING INFORMATION: The work associated with this position will be performed or conducted through a combination of teleworking and on-site work and meetings. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
RECRUITER: Greg Mallory, grmallory@kingcounty.gov
Job Duties
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
03
How many years of direct experience do you have serving vulnerable populations?
Please describe your previous professional and/or volunteer experience serving vulnerable populations, examples of which include survivors of gender-based violence, immigrants and refugees, persons with disabilities, persons living in poverty, persons disproportionately impacted by the criminal legal system, and people experiencing homelessness--within all of which Black, Indigenous and People of Color (BIPOC) communities are overrepresented.
05
Do you currently possess a working knowledge of community-based programs and resources available in King County within the realm of health and human services?
Please describe how you acquired a working knowledge of community-based programs and resources available in King County for health and human services. (If you do not have working knowledge, please type N/A.)
07
Do you have the ability to attend frequent meetings at various locations throughout King County in a timely fashion?
Do you have experience with homeless outreach and/or supportive housing at the direct service level? (Please Note: This experience is not required.)
Do you currently possess a Bachelor’s degree or higher in human services or a related social sciences field, such as public administration, social work, psychology, etc.? (Please Note: A degree is NOT required)
Please describe a recent effort where you incorporated equity, race, and social justice into your management approach or coached others to do so. 1. What was your role? 2. How did you approach the task? 3. What was the outcome?
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.
The Health Through Housing (HTH) initiative is King County's long-term commitment to accelerate our region's response to chronic homelessness through the use of repurposed hotels and other existing buildings and funding operations of Permanent Supportive Housing (PSH).HealthThroughHousing invests in the premise that a person's ability to be housed is a fundamental component of that person's ability to gain and maintain health.
The Paramount Goal of the HTH initiative is the creation and operation of 1,600 units of affordable housing with supportive services for eligible adult households in King County that are experiencing chronic homelessness or that are at risk of experiencing chronic homelessness. Information on the current scope and status of the initiative is available on the HTH Data Dashboard.
In addition to the initiative's Paramount Goal, Health through Housing has seven ordinance-adopted supporting goals, the first of which is to reduce racial-ethnic disproportionality among persons experiencing chronic homelessness in King County annually.HTH is staffed within the Housing and Community Development Division (HCDD) of King County's Department of Community and Human Services. The mission of HCDD is to increase housing stability and develop strong communities throughout the King County region. We strive to be an anti-racist division and collaborate with our partners to center on historically excluded and systemically marginalized people.
We are seeking a Health through Housing (HTH) Referral & Community Coordinator, Project/Program Manager II, to join the team, who will be responsible for administering and continually improving referral operations and community engagement across all Healththrough Housing sites. The Referral & Community Coordinator's primary function is to lead jurisdictional stakeholders and housing operators in identifying and housing formerly homeless individuals in a manner that is person-centered, transparent, and achieves HTH's#1 Supporting Goal to reduce racial-ethnic disproportionality among persons experiencing chronic homelessness in King County annually.
This position also plays an important role in the initiative's community engagement activities and will be hands-on in implementing good neighbor processes and conducting stakeholder mapping, outreach, and mobilization.
This recruitment is to fill a term-limited temporary (TLT) position that is anticipated to end on May 31, 2027. If filled by a King County employee who has passed their initial probation, the TLT will be a Special Duty Assignment (SDA).
WHO MAY APPLY: This position is open to all qualified candidates who meet the minimum qualifications. Interviews for this selection process will take place on or around.
APPLICATION PROCESS
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or have questions, please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:
- NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
- Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
WORK SCHEDULE/CONDITIONS: This is a Special Duty Assignment (SDA) or Term-Limited Temporary (TLT)position anticipated to end May 31, 2027, but subject to change dependent on operational need. This position meets the provisions of the Fair Labor Standards Act and is eligible for overtime with supervisory pre-approval. Typical hours are Monday -Friday, 8 am-5 pm. This position is represented by PROTEC17.
MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, Department Director, or Agency Head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.
TELEWORKING INFORMATION: The work associated with this position will be performed or conducted through a combination of teleworking and on-site work and meetings. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
RECRUITER: Greg Mallory, grmallory@kingcounty.gov
Job Duties
- Ensure housing operators' compliance with operating procedures and HTH Implementation Plan requirements related to community engagement and local and regional referral. Proactively identify areas for continual process improvement and, when necessary, lead those improvements.
- Independently work to identify potential community-based referral partners (such as non-profits and human service agencies) in each HTH jurisdiction and build operational partnerships with those stakeholders, sometimes involving formal agreements.
- Independently work to identify and build relationships with community-based champions of the HTH model within each HTH jurisdiction. Organize and mobilize champions for involvement in good neighbor processes and other community engagement opportunities.
- Facilitate case conferencing meetings at some HTH properties in order to fill designated local referral units, surface and troubleshoot process issues, and ensure alignment with the racial equity goals of the HTH initiative.
- Act as subject matter expert and primary contact for any stakeholder inquiries related to HTH referral and community engagement. Develop and monitor Microsoft Forms, a referral-specific email inbox, and other facing tools as needed.
- In coordination with Performance, Measurement, and Evaluation (PME) staff, identify and track key performance indicators such as referral volume, source and demographics, vacancy rates, and other operational data points.
- Build strong working relationships and maintain open communication with key staff at King County Regional Homelessness Authority (KCRHA) and host city governments.
- At least three years of previous professional and/or volunteer experiences serving vulnerable populations, examples of which include survivors of gender-based violence, immigrants and refugees, persons with disabilities, persons living in poverty, persons disproportionately impacted by the criminal legal system, and people experiencing homelessness- within which Black, Indigenous and People of Color (BIPOC) communities are overrepresented.
- Demonstrated understanding of equity and social justice concepts and the effects of place, race, and systems-based inequities in relation to homelessness in King County.Ability to apply an equity and social justice approach to all areas of the work, including interpersonal communication, self-identity,and team dynamics.
- Self-starter with experience in highly collaborative, cross-functional teams or in similar working environments.
- Ability to work independently, identify goals, develop strategies to achieve them, and drive for results with minimal guidance.
- Knowledge and strong belief in the "HousingFirst" philosophy and strategies.
- Ability to effectively facilitate meetings and generate discussion among diverse stakeholder groups, driving toward consensus.
- Critical thinker and problem solver with the ability to anticipate challenges and proactively integrate insights into program design, implementation, and continuous improvement.
- Demonstrated ability to handle conflict and difficult interactions with discretion and diplomacy.
- Ability to read, retain, and recall details and functional knowledge of lengthy procedural manuals such as the HTH Operator Handbook and the HTH Implementation Plan.
- Working knowledge of community-based programs and resources available in King County within the realm of health and human services.
- Excellent written and oral communication skills that can be applied to tasks including correspondence, development of standard operating procedures, and public speaking.
- Ability to meet deadlines, stay on task with frequent interruptions and balances, and sometimes competing priorities.
- Must have the ability to attend frequent meetings at various locations throughout King County in a timely fashion.
- Bachelor’s degree or higher in human services or social sciences-related field including public administration, social work, psychology, etc
- Strong existing connections or ties to the community are preferred, demonstrating the ability to engage effectively with local partners and organizations.
- Familiarity with the homeless services and housing landscape in King County, including working knowledge of King County's Coordinated Entry (CE) process and Homeless Management Information System (HMIS).
- Experience with homeless outreach and/or supportive housing at the direct service level.
- Personal or professional experience with community organizing, advocacy, or relations, particularly around contentious or high-profile issues.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12 paid holidays each year plus two personal holidays
- Generous vacation and paid sick leave
- Paid parental, family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? AND Do you possess the skills and abilities to qualify for this position?
- Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
- No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
03
How many years of direct experience do you have serving vulnerable populations?
- I do not have this experience yet
- 1 - 2 years of experience
- 3 - 5 years of experience
- 6 (or more) years of experience
Please describe your previous professional and/or volunteer experience serving vulnerable populations, examples of which include survivors of gender-based violence, immigrants and refugees, persons with disabilities, persons living in poverty, persons disproportionately impacted by the criminal legal system, and people experiencing homelessness--within all of which Black, Indigenous and People of Color (BIPOC) communities are overrepresented.
05
Do you currently possess a working knowledge of community-based programs and resources available in King County within the realm of health and human services?
- No, but I am willing to learn!
- Yes.
- My knowledge is more advanced than "working level".
Please describe how you acquired a working knowledge of community-based programs and resources available in King County for health and human services. (If you do not have working knowledge, please type N/A.)
07
Do you have the ability to attend frequent meetings at various locations throughout King County in a timely fashion?
- Yes
- No
Do you have experience with homeless outreach and/or supportive housing at the direct service level? (Please Note: This experience is not required.)
- Yes
- No
Do you currently possess a Bachelor’s degree or higher in human services or a related social sciences field, such as public administration, social work, psychology, etc.? (Please Note: A degree is NOT required)
- Yes
- No
Please describe a recent effort where you incorporated equity, race, and social justice into your management approach or coached others to do so. 1. What was your role? 2. How did you approach the task? 3. What was the outcome?
- Required Question
