What are the responsibilities and job description for the Referral Coordinator position at King County, WA?

Salary : $28.87 - $36.59 Hourly

Location : Various Locations throughout King County, WA

Job Type : Career Service, Full Time, 40 hrs / week

Job Number : 2025CF23661

Department : DPH - Public Health

Division : Community Health Services

Opening Date : 02 / 24 / 2025

Closing Date : 3 / 9 / 2025 11 : 59 PM Pacific

FLSA : Non-Exempt

Bargaining Unit : C9A : PROTEC17-DPH, DCHS-Health Prof

Full- or Part-Time : Full Time

Hours / Week : 40 hours / week

Summary

Position Summary

The Community Health Services Division has two openings for Referral Coordinators to work at the Eastgate and Downtown Public Health Centers. One position is embedded within the Eastgate Public Health Center and the other floats between the two locations as needed. You can apply to both positions using this posting and will be asked to indicate which site(s) you are interested in in the Supplemental Questions.

The Referral Coordinator position falls under the Application Worker job classification with specific assigned duties that provide administrative support to our referral work process and flow. They are responsible for assisting our clients to connect with specialty medical care and treatment as prescribed by their primary care provider. This work includes about is not limited to : obtaining insurance authorization and eligibility, assist client with obtain financial assistance from insurance plans and community services, such as project access and charity care.

The 2 primary care clinics process a large volume of referrals, approximately 600 or more referrals per month, with an average of 1-3 calls per referral.

Background

Note : This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit

Work Schedule

The schedule at the Downtown clinic is Monday through Friday, 8 : 00 am to 5 : 00 pm, 40 hours per week. The schedule at the Eastgate clinic is Monday, Tuesday, Thursday and Friday from 8 : 00 am to 5 : 00 pm and Wednesday 9 : 00 am to 6 : 00 pm, 40 hours per week.

Positions are Non-Exempt and subject to the provisions of the Fair Labor Standards Act.

Work Location

The Downtown Public Health Center is located at 2124 4th Ave, Seattle, WA 98121. The Eastgate Public Health Center is located at 14350 SE Eastgate Way, Bellevue, WA 98007.

Job Duties

Referrals of personal health clients to specialty services will be handled in a complete, accurate and timely manner
Referral coordinator will ensure the entry of the referral into the electronic referral system within two working days of the referral date
Specialty care referrals and orders for services requiring prior authorization will have well-documented medical necessity and required documentation
Referral coordinators will ensure that all required documentation is attached to the referral (chart notes, x-rays, lab results, etc.). Prior to faxing referrals and other documentation, referral coordinator will verify the fax number to ensure confidentiality of transmission
All family health clients, regardless of their insurance status, will receive specialty care referrals as appropriate for the documented medical necessity
Referrals of managed care clients will comply with the requirements of the member's health plan
The referral coordinator will ensure that an accurate and complete record of the referral and follow-up information is provided in the referral database and documentation of the referral becomes a part of the member's medical records
The referral coordinator will provide timely follow up, contact providers when concerned about patient

Experience, Qualifications, Knowledge, Skills

Our ideal candidate will demonstrate the following (Minimum) :

Working knowledge of state insurances, health care guidelines and procedures

Experience working in Epic EHR

Experience working with underserved populations

Experience explaining the referral process to people whose primary language is not English

Skilled in using computer including proficiency in a Windows environment, and the ability to use drop down menus, point and click software, multiple screens and the ability to enter data

Skilled in attention to detail

Ability to use word-processing and spreadsheet software to complete assigned tasks

Ability to maintain confidentiality

Skilled at providing excellent customer service

Ability to communicate in a pleasant, non-judgmental, respectful, culturally sensitive manner under varying levels of stress (this may include high levels of noise, limited resources, etc.)

Must possess excellent oral and written communication skills.

Skilled in using office machines such as fax machines, copiers, label maker, and printers.

Ability to gain functional knowledge of medical terminology, ICD-coding, CPT coding and other managed care requirements.

Knowledge of Washington State health care guidelines and procedures

Skilled in working independently; working in a team setting; and using independent judgement.

Skilled in handling difficult interpersonal interactions with discretion and diplomacy.

Skilled in prioritizing and completing multiple tasks simultaneously.

Ability to work with interpreters and clients for whom English is a second language

The most competitive applicants will have the following experience and qualifications (Desired) :

Experience in EPIC patient Management system

Able to provide full services in Spanish without the aid of an interpreter

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

These Career Service position are open to all qualified applicants.

Application Process

The following items are required to be considered for this vacancy :

NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)

Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

A Cover Letter, outlining how you meet the basic qualifications of the position and why you think you're a good fit for this position

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and / or resumes are not accepted in lieu of a completed application. Applications and / or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.

The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.

For more information on our selection process, please refer to For tips on interviewing, please visit

Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.

Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.

Employees are required to adhere to OSHA / WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.

Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.

When Public Health responds to an emergency, and in accordance with relevant CBA language and / or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.

If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Union Membership

represented by PROTEC17.

Contact

For questions about the application process, contact Catherine Fitzpatrick, Sr. HR Analyst at

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs :

Excellent medical, dental, and vision coverage options : King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents

Life and disability insurance : employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents

Retirement : eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan

Transportation program and ORCA transit pass

12 paid holidays each year plus two personal holidays

Generous vacation and paid sick leave

Paid parental, family and medical, and volunteer leaves

Flexible Spending Account

Wellness programs

Onsite activity centers

Employee Giving Program

Employee assistance programs

Flexible schedules and telecommuting options, depending on position

Training and career development programs

For additional information about employee benefits, visit our

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE : Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and / or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

This recruitment is for two (2) open positions. Please indicate the site(s) you are applying for.

The position that works at Eastgate Public Health Center in Bellevue ONLY.

The position that works at both Eastgate Public Health Center AND Downtown Public Health Center ONLY.

Either position / no preference

Do you have experience working with Epic EHR?

Yes, I have experience working with Epic EHR

I have experience working with a different EHR system

I do not have EHR experience

If you have experience working in Epic, please describe the tasks you performed in Epic. Include where you got this experience. If this does not apply to you, or your experience is in a different EHR, type n / a.

Do you have experience working with WA state insurance agencies?

If you have experience working with WA state insurance agencies, where did you get that experience? Briefly detail your specific duties relating to working with WA state insurance agencies and how long you performed those duties. If this does not apply to you, type n / a.

Do you have experience working with underserved populations?

If you have experience with working with underserved populations, where did you get that experience? Briefly list your duties and responsibilities. Please make sure your NeoGov application substantiates and lists that experience. If this does not apply to you, type n / a.

Do you have experience explaining the referral process to people whose primary language is not English?

Are you able to provide full referral services in Spanish without the aid of an interpreter?

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position?

Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided : 1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff

Required Question

Salary : $29 - $37

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