Crisis Services Program Manager (PPM III)

The Department of Community and Human Services (DCHS) values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans and those with lived experience.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

At King County Department of Community and Human Services (DCHS), we believe in working as one team that solves problems—striving to be customer-focused and drive for the best results. We envision a welcoming community that is racially just. We believe the field of human services exists to undo and mitigate unfair structures. We seek to lead the way by working as respectful and responsible stewards for our community.

The Behavioral Health and Recovery Division (BHRD) of DCHS is looking for a Crisis Services Program Manager to provide leadership and vision for the provision of 24/7/365 adult crisis behavioral health services to individuals in King County. This position will hold direct responsibility for working with internal and external partners across various agencies to coordinate and oversee the full crisis services continuum.  The program manager will work closely with Division leadership, community partners and stakeholders to develop and implement crisis services across the crisis services continuum of care.

WHO MAY APPLY: This position is open to all qualified candidates that meet the minimum qualifications. Interviews for this selection process will take place on or around the week of March 3, 2025. 

REQUIRED MATERIALS: 

Application Process: Please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or have questions, please contact the recruiter listed on this job announcement.  The following items are required to be considered for this vacancy: 

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process);
• Supplemental Questions (The responses to the supplemental question should be thorough and complete and will be used in the screening process, providing your most recent 7 years of applicable experience if available)

Your application may be rejected as incomplete if you do not include the relevant information. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state “see my resume” or “see my personnel file” are considered incomplete and will not be accepted.

Additional Job Information

WORK SCHEDULE/CONDITIONS: This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8am - 5pm. This position is not represented by a union.

MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.

TELEWORKING REQUIREMENT: The work associated with this position will be performed or conducted through a combination of teleworking and onsite work and meetings. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

RECRUITER: Annette Coleman, ancoleman@kingcounty.gov 

• Provide strategic oversight and direction setting to the crisis services continuum of care with ongoing analysis of community needs, identification of system gaps and opportunities for system improvements.
• Provide program management, performance monitoring and contract agreement for   crisis service programs and initiatives.  These crisis services include, but may not be limited to:

• 24/7 Regional Crisis Line
• Next Day Appointments
• Mobile Rapid Response Crisis Teams
• Crisis Respite Program
• Hospital Diversion
• Crisis Intervention Training (CIT)
• 911 Diversion Program
• Co-responder programs

• Collaborate and partner with state and local providers on 988 planning and implementation.
• With the support of department fiscal staff, develop, implement, and monitor program budgets. Participate in budget planning and routine evaluation to anticipate program fiscal needs.
• Manage complex procurement and contracting processes, including program design, data-informed performance measurement, budget monitoring and capacity building.

• Work with program staff, division fiscal and operations staff to ensure crisis services’ financial stability, and audit readiness.  
• In coordination with other department staff, maintain programmatic alignment with all regulatory and fiscal compliance requirements,  

• In collaboration with division leadership and program staff, assist in development and implementation of new crisis services and expansions, including but not limited to crisis stabilization units, 23hr observation units, behavioral health urgent care walk-in clinics. 
• Participate in internal and external meetings; represent the King County BH-ASO and King County Crisis Services.
• Build and maintain critical relationships and develop working agreements with external stakeholders to include law enforcement, hospitals, behavioral health providers, government entities, and other appropriate organizations
• Facilitate a monthly Crisis Collaborative meeting with providers, stakeholders, and other interested parties.
• Direct, coordinate and/or facilitate the work of multiple cross system collaborations across different systems and organizations.        Foster collaboration to resolve issues that may arise between constituents or system partners.
• Align workflow of division initiatives of equity and social justice, recovery-oriented system of care, 
• Perform other duties as assigned.

• Master’s degree in psychology, social work, public administration, social services or a related field and/or equivalent relevant education and experience.
• Have at least three years of progressive responsibility and experience in publicly funded behavioral health program planning and project management and/or equivalent education and experience in supervision and management skills and practice.
• At least 2 years of experience working in behavioral health crisis services at the county or state level.
• At least 2 years of experience working in behavioral health managed care or knowledge of managed care principles.
• Demonstrated experience with designing, planning and implementing programs and projects.
• Ability to work effectively with a broad range of constituents, including consumers, behavioral health providers, hospitals, law enforcement agencies, government officials, boards, high level management, elected officials, advocates, government and agency staff and others.
• Skilled at motivating and engaging partners, behavioral health providers, law enforcement agencies, community members, and building teams that work collaboratively toward implementing strategic initiatives.
• Strong facilitation and presentation skills and ability to communicate orally and in writing, promote consensus in decision making across DCHS/BHRD. 
• Must be able to pass a criminal background check on a post offer/pre-employment basis.

Desired Qualifications:

• A mental health professional
• Advanced knowledge of the current King County Behavioral Health Crisis system Continuum of services and specific issues related to high-risk, high-need populations and frequent users of deep end services.
• Knowledge of local and statewide legislative policy action to transform current crisis services along all parts of the continuum.
• Experience analyzing, comparing and implementing local and state legislative behavioral health policy.
• At least five years recent experience providing direct supervision of program level staff in behavioral health and/or equivalent education or experience in supervision and management skills and practice.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? 

Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer: No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. on this job announcement.

Salary : $106,101 - $134,493