What are the responsibilities and job description for the Electronic Communication Technician I position at King County?
Our ideal candidate will have strong technical skills, thrive in a collaborative environment, and have a passion in delivering excellent customer service. Come join our team to make a difference! For more information on Radio Communication Services, please visit our website.
KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx
- Install and remove all types of 2-way mobile radio and electronic communications equipment, radio site equipment, and electronic security systems. Perform troubleshooting maintenance to the “box” level.
- Assist with and perform radio subscriber preventative maintenance.
- Serve as the initial point of contact to customers, provide troubleshooting of mobile and fixed radio equipment installations; identify failures to the either radio equipment itself or the auxiliary equipment. May provide mechanical or assembly level board swaps as appropriate.
- Assist in scheduling installation and removal of mobile and fixed radio equipment.
- Provide needed equipment documentation including the install/removal history and maintaining records regarding work orders, installation procedures, and practices.
- Demonstrated knowledge of installation and basic 2-way mobile radio maintenance practices
- Knowledge of basic electronics, communications equipment and auxiliary equipment
- Capable of using basic electronic test equipment (DVM, watt-meter, service monitor) to determine failure location
- Excellent customer service skills, including maintaining focus on the customer
- Proficient in using computers and computer software to perform system diagnostics, interpret results, program equipment, and maintain equipment and system databases
- Able to work independently and in a team environment
- Demonstrated skills in creating, cultivating, and collaborating with management, peers, cross functionally, and customers
- Ability to effectively communicate orally and in writing; including the ability to communicate complex technical information to a non-technical audience
- Skill in handling multiple competing priorities and adapting to changes in workload, including writing and editing technical documentation and staying current with assigned work
- Positive attitude towards peers and leadership, ability to learn from mistakes, and proactively seeks feedback
- Ability to focus on the details and approach problems logically and rationally
- Demonstrated ownership of tasks to resolve challenging customer issues, escalating when necessary
- Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
- Ability to lift 25 lbs. and work in tight spaces.
Additional Job Requirements
- Possession of a valid Washington State Driver's License at the time of hire; you will be required to drive a county vehicle on a regular basis
- Successful completion of a pre-employment physical exam
- Successful completion and ability to maintain an acceptable background clearance level to include fingerprinting
Preferred Qualifications
- 2 years of experience installing and maintaining land mobile radio equipment and related auxiliary systems
- Successful completion of an AA degree, vocational training program in electronics, and/or equivalent military electronics training involving communications equipment, analog and digital circuitry, and test equipment usage
- FCC GROL License (General Radio Operators License)
- Experience in the use of Office 365 products
- Prior experience in public sector and/or a desire to work in public service
Working Location: The work associated with this position will be performed onsite. This position may be assigned field work at various King County locations.Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Position Duration: Estimated for a duration of 3 years
Union: This position is represented by IBEW L77
King County Job Classification: Electronic Communication Technician I - 8303100
Work Schedule: This position is non-exempt from the provisions of the Fair Labor Standards Act and is overtime-eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 7:30am - 4:00p.m., Monday through Friday. Occasional work hours outside the normal schedule may be required. Alternative work schedules may be considered.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
Are you ready to APPLY!?
The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application and Resume are required for consideration. Applications submitted without all material will not be considered.
Questions: If you have questions regarding this recruitment, please contact Shannon Hoeper, shoeper@kingcounty.govor 206-263-6957.
Salary : $36 - $45
