Open Doors Case Manager

Summary

Job Duties

• Recruit youth/young adults that are low-income/unemployed and in need of employment/education assistance.
• May assist youth in college persistence.
• Assess young adults to determine eligibility into various programs and barriers to attain program goals.
• Support BIPOC Youth with Post-Secondary education goals.
• Develop individual service plans with short-term and long-term goals and monitor the plan with the young person.
• Develop and maintain effective relationship with youth/young adults ages 16-24 years who have multiple barriers to success, including juvenile justice involvement, high school dropout, etc.
• Counsel young adults in career, vocational/technical goals, employment, and personal issues. Mediate, problem-solve and coordinate individual services for young people.
• Establish strong working relationships with YouthSource partners, e.g., King County Superior Court and Juvenile Rehabilitation Administration, organized labor, community and technical colleges, community-based organizations such as Northwest Education Access, State agencies such as DSHS, and ESD, and become familiar with services and referral procedures of these providers.
• Meet performance-based outcomes per the specific program/grant related to activity completion, competency attainment, GED attainment, job readiness training completion, internship placements and completions, and job placement.
• Actively track weekly contacts, indicators of academic performance, and support services in accordance with Open Doors administrative codes.
• Complete required paperwork for the program that may be related to client eligibility, activities, demographics, and outcome attainment. This includes monthly case summaries.
• Other duties as assigned.

Experience, Qualifications, Knowledge, Skills

• Bachelor’s degree in social work, education, or related field. Relevant experience can be substituted for education as long as it is clearly demonstrated that experience will allow the candidate to meet the above requirements/job duties.
• At least three years’ experience providing direct multi-level social services to opportunity youth and populations.
• Demonstrated ability to perform job duties within the context of understanding and applying complex regulations and definitions; and experience providing complete extensive technical documentation.
• Knowledge of juvenile justice and court systems and the ability to navigate resources for youth involved with these systems.
• Demonstrated experience developing and maintaining effective working relations with a diverse population of youth, criminal justice agencies, employers, other staff, community and technical colleges, and community-based organizations.
• Demonstrated experience developing community outreach strategies as needed to effectively recruit youth and assist youth/young adults in completing educational goals and securing quality employment.
• Ability to effectively manage time to work on multiple tasks in a high pressure/short deadline environment, and to adapt to changes in workload demand and priorities.
• Strong interpersonal and human relations skills, including conflict resolution techniques.
• Ability to work in stressful situations involving youth with barriers to success in education and employment.
• Effective oral communication and interpersonal skills and the ability to work both independently and as part of a team.
• Ability to communicate clearly and effectively with youth and employees from diverse cultural and socio-economic backgrounds.
• Knowledge of developmental and motivation psychology.
• Proficiency in the use of personal computers, with working knowledge of MS Word, Excel, Access, Outlook and the Internet.
• Valid Washington State Driver’s License.
• Ability to pass a Washington State Patrol Background check.

• This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.
• This position is scheduled to work 40 hours per week, Monday - Friday, 8am - 5pm. This position meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval.
• This position is required to work in-person.
• This position is represented by position by Public Safety Employees Union (PSEU) Local 519.

Supplemental Information

Forbes named King County as one of Washington State's best employers.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.